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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in June 2026: User Ratings, Pros & Cons

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4.39

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CloudTalk Reviews & Ratings

4.39

Very Good

Based on 1369 ratings & 1369 reviews

Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 181-190 out of 1369

WM

Will M

10/12/23

4.5 out of 5

"CloudTalk streamlines communication with customers"

What do you like best about CloudTalk? Using cloudtalk is useful for me in the day to day becasue of the efficeny of calls i can make. As an AE, it is important to have easy access to contacts and for that software to be reliable when calling.. Espeically if it is a cold call.

AU

Anonymous User

10/12/23

4.5 out of 5

"One of the best providers I've tried!"

What do you like best about CloudTalk? It's easy to use, allows me to track calls with my clients/users, and works better than other providers I've tried in the past.

AU

Anonymous User

10/09/23

4.5 out of 5

"Bueno pero puede mejorar"

What do you like best about CloudTalk? Es intuitivo Permite tener total control de la plataforma, por ejemplo aquí la empresa puede configurar los audios del IVR sin depender del soporte de CloudTalk

AU

Anonymous User

10/09/23

4.5 out of 5

"Bueno pero puede mejorar"

What do you like best about CloudTalk? Es intuitivo Permite tener total control de la plataforma, por ejemplo aquí la empresa puede configurar los audios del IVR sin depender del soporte de CloudTalk

AU

Anonymous User

09/29/23

4.5 out of 5

"Highly efficient hub for all calls Whitin the Customer Service Department."

What do you like best about CloudTalk? Cloudtalk features are very intuitive and usefull for the Department. The tags : no need to write lenghty notes related to the calls. The smart dialer, I can retrieve the calls I made as well as the calls made by my team

AU

Anonymous User

09/29/23

4.5 out of 5

"Highly efficient hub for all calls Whitin the Customer Service Department."

What do you like best about CloudTalk? Cloudtalk features are very intuitive and usefull for the Department. The tags : no need to write lenghty notes related to the calls. The smart dialer, I can retrieve the calls I made as well as the calls made by my team

AU

Anonymous User

09/25/23

5 out of 5

"It was amazing"

What do you like best about CloudTalk? It is really helpful and provide us all the tools to resolve issues ourself, also helped me to create new spaces of innovation.

JL

JP L

09/19/23

5 out of 5

"Excellent, reliable software"

What do you like best about CloudTalk? Easy to use and links well with other softwares What do you dislike about CloudTalk?

MS

Meriem S

09/19/23

5 out of 5

"TRES BONNE EXPERIENCE AVEC CLOUD TALK"

What do you like best about CloudTalk? Très pratique pour les SMS de relances Les promotions What do you dislike about CloudTalk?

AU

Anonymous User

09/19/23

4 out of 5

"Effective and Affordable, quick and easy setup"

What do you like best about CloudTalk? Works well without any issues or need to troubleshoot. Customer support was also very fast to respond What do you dislike about CloudTalk?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].