9.1
SpotScore
CircleLoop Reviews in September 2026: User Ratings, Pros & Cons
Effortless communication, optimized customer experience.
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Starts from $6.45 / User / Month
CircleLoop Reviews & Ratings
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Spotsaas Editor’s POV
CircleLoop is a communication software with mixed user feedback. Strengths include low pricing and responsive support—the team typically replies quickly to tickets. Weaknesses include call quality issues, unreliable call forwarding, and limited international calling options. Before shortlisting, verify call quality in your region during a demo, test call ...Read more
CircleLoop pros and cons
Efficient and helpful customer support team that is responsive to user needs and requests.
Quick and smooth setup process with personalized configurations, especially for new users.
User-friendly interface that simplifies navigation and usage for both mobile and desktop applications.
Good value for the service provided, making it suitable for small businesses looking to save costs.
Recent decline in service quality leading to frequent bugs, issues, and unreliable performance, affecting user experience negatively.
Complications and delays in the process of canceling accounts or transferring numbers, causing frustration and hindrance in user mobility.
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Showing 11-20 out of 179
DD
Dr David Tonkin
05/29/24
The support team
The support team, both Dan and Adam, were right on the ball and able to instantly implement requests. Also, the trial worked flawlessly.
CB
Chris Baker
05/09/24
Excellent customer service
Excellent customer service! Massive thanks to Adam at CircleLoop who helped us streamline our phone setup. We were considering leaving CircleLoop previously as we weren't happy with the setup we had in place, but after calling customer service everything was sorted in one short call and Adam went out of his way to be helpful.
CB
Chris Baker
05/09/24
Excellent customer service
Excellent customer service! Massive thanks to Adam at CircleLoop who helped us streamline our phone setup. We were considering leaving CircleLoop previously as we weren't happy with the setup we had in place, but after calling customer service everything was sorted in one short call and Adam went out of his way to be helpful.
JB
John B
04/25/24
You Just Can't Leave....
So we needed to leave Circleloop as the call forwarding is flakey and kept on dropping call hunting - and also charging us for forwarding. So in February we started the process of moving three numbers. We are now at May and only ONE has transferred. The other two are still with Circleloop and there is no rhyme or reason for holding on to them. But they sure make it difficult - and it does seem, in part, intentional. First off, you don't get a customer number, which is the main method used ...
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DG
Dave Goodwin
04/10/24
A+ for support
I wanted to set up a desk phone for my first shop. I had used circleloop for a year before on my mobile phone. The total time between asking and a solution was about an hour. Their support rep made me a custom config file that meant i had no setup to do on my 3rd party Yaelink handset Very happy customer
DG
Dave Goodwin
04/10/24
A+ for support
I wanted to set up a desk phone for my first shop. I had used circleloop for a year before on my mobile phone. The total time between asking and a solution was about an hour. Their support rep made me a custom config file that meant i had no setup to do on my 3rd party Yaelink handset Very happy customer
P
Peter
02/25/24
Great Service and Value
Great service and value, would recommend.
P
Peter
02/25/24
Great Service and Value
Great service and value, would recommend.
MW
Mark Williams
01/31/24
Customer Service non-existent
Customer Service non-existent Tried to close my account and had planned to open a new one with for a new business venture. Will not be doing that. No easy way to cancel - they force you to email or call a number. Neither of which you get a response. They're currently charging me £18 per month whilst I am a passenger waiting for them to respond to my email, return my call or even pick up the phone. Cowboys. Stay away.
MA
Matt Austin
01/23/24
The set up and software were super easy…
The set up and software were super easy and it was followed up with a customer manager email to help guide you through. The reason I have knocked a star off is because you have to email the cancellation team or phone them which if you added your billing details could cause you to get charged so be aware of this cancellation route prior to signing up. However, that said, I contacted customer support via the email and they did respond to cancel.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].