Celonis Reviews in June 2026: User Ratings, Pros & Cons

"Celonis expands process opportunities"

What do you like best about Celonis? Celonis is easy to use and helps drive process improvements. The tool provided insight into the data and enabled our team to explore opportunities quickly and in a new way. By having visibility of the digital footprint, we were able to identify and analyze processes and used visual tools and statistics to aid in reporting and communication. What do you dislike about Celonis? Celonis provided powerful insight and data that enabled our project driven ...

"Keep it simple and see the results"

What do you like best about Celonis? Celonis allows you to easily identify, quantify and objectify the bottlenecks in any given process. Even for non advanced programmers, it is possible to get results fast. The Community and customer support are always available to answer questions and explore new ways to evolve and address any issues. What do you dislike about Celonis? This is a difficult one. Probably one of Celonis greatest problems is how easily you can overcomplicate your analysis and ...

"An excellent platform to analyze business processes end to end and beyond"

What do you like best about Celonis? - User Friendly - Good Customer Service - Ability to study the business process easily What do you dislike about Celonis? - UI in Event Collection could have some improvements What problems is Celonis solving and how is that benefiting you? - Banking processes

"Superior Process Mining Tool with exception customer support"

What do you like best about Celonis? Celonis has allowed us to unlock our SAP OTC data in order to perform process mining, data analysis and tending we otherwise would not have visibility to. This has provided us with insights into how our process actually functions and has uncovered area of opportunity we may not have found without Celonis. Our Celonis users love how user friendly the tool is. Celonis has been a true partner by providing exceptional customer support and enablement of ...

"Mining and More...."

What do you like best about Celonis? Diverse Capability and Functionality of offerings Online Training and resource tools Knowledgeable and helpful support, dedicated customer success managers What do you dislike about Celonis? No downsides experienced at this point directly attributed to Celonis Need to have a good base understanding of how your company models were developed What problems is Celonis solving and how is that benefiting you? Identify Process Improvement opportunities, ...

"The tool to discover flaws of our own process"

What do you like best about Celonis? Celonis is very user friendly tool that enables the user to analyse the process and discover a lot of imperceptible flaws which would be hard to detect other way. What do you dislike about Celonis? There are some minor improvements that can be worked on like the "back button" during the development on new dashboards but overall I like pretty much everything. What problems is Celonis solving and how is that benefiting you? We are analyzing the ...

"Great Tool"

What do you like best about Celonis? Celonis provides excellent data management. This data mining tool has lots of options and flexibility for customization. The system is well organized and easy to use; we are constantly growing our footprint of the usage every day. It is an enterprising tool that is rapidly developing each day, to fit the evolving analytics insight industry. The people who work at Celonis are of a high caliber and have expressed a comprehensive understanding of our ...

"High transparency for order entry"

What do you like best about Celonis? You can immediately dig into the route course of an issue What do you dislike about Celonis? So far no negative experience made....... What problems is Celonis solving and how is that benefiting you? So far we analyse the order blocks, and can adress ownership for the respective CSR and the other functions involved

"Well packaged product with Process Analytics and power of Action Engine"

What do you like best about Celonis? Ease of integrating with on-prem and cloud applications for data extraction. Process Analytics provides user friendly dashboards and greater insights into the business processes. What's even more useful is the ability to utilize the KPI's built in Process Analytics and utilize them in the Action Engine to drive the process improvement over the time. What do you dislike about Celonis? The way groups and user permissions are structured is definitely very ...

"Collaboration with Justin D'Angelo at PepsiCo"

What do you like best about Celonis? Overall trustful collaboration with Justin D'Angelo at PepsiCo What do you dislike about Celonis? Not applicable since the collaboration was always very good What problems is Celonis solving and how is that benefiting you? Client Value Realization