Celonis Reviews in June 2026: User Ratings, Pros & Cons

"Celonis as easy tool to visualize all our processes, no brownpaper anymore"

What do you like best about Celonis? The software helps us to get a holistic overview of all processes from different levels. E.g. we can drill down from a high-level management perspective up to very detailed accounting views What do you dislike about Celonis? Nothing in particiular. As Celonis is quite a comprehensive tool, it takes some time until you are thoroughly familiar. What problems is Celonis solving and how is that benefiting you? Mainly in finance

"It's a perfect one stop shop for process mining and analytics."

What do you like best about Celonis? Transformation Center, process visualization and dashboarding function What do you dislike about Celonis? Lack of version control and check-in & check-out function Recommendations to others considering Celonis: start small (feasible) and then extend. use for long term. What problems is Celonis solving and how is that benefiting you? Cash discount analysis. Process standardization.

"Business Intelligence Manager"

What do you like best about Celonis? Intuitive in use for key / end-users Data analysts can gather process performance and transform them into actionable insights What do you dislike about Celonis? We often find that data analysts needs to make extensive changes that data engineers can do easily; but in my view there should be not such a distinction. There are business users that can create dashboards; and there are technical users that can create / adjust the underlying models What ...

"Celonis - 4 years experience at a large automotive OEM"

What do you like best about Celonis? Great insights into our processes; excellent usability; fast and good customer support What do you dislike about Celonis? Pricing sometimes not transparent enough. What problems is Celonis solving and how is that benefiting you? - insights into complex processes - finding bottlenecks and problems in our processes - significant measurable business values has been realized in production, development, customer support, finance and quality - benefits are ...

"interesting possibilities - good marketing - technical issues"

What do you like best about Celonis? - interesting possibilities to get insights into processes and root causes - powerful engine, good base for a really good product -> but big potential open - good community building/marketing - some teams and counterparts are very helpful and its fun to work with them What do you dislike about Celonis? technical issues - more or less only fast forward in new topics without completed well working solutions some times you may feel like a test subject most ...

"Celonis Review"

What do you like best about Celonis? 1. No system downtime 2. Celonis team's knowledge and expertise of product 3. Process Explorer and Action Engine for insights to enable process improvements What do you dislike about Celonis? Business challenge to find a super user who has both technical and process skills to utilize Celonis tool. What problems is Celonis solving and how is that benefiting you? DRO - (Days Receivable Outstanding) -Detection of changes in payment behavior, signaling ...

"easy analyses from business processes and automation of unnecessary tasks"

What do you like best about Celonis? the analysis of key figures is helpful. Where there was previously a great deal of effort in calculating the key figures, it is evaluated in just a few steps with Celonis. In Celonis I can link my analysis results directly to an automation in order to improve my key figures. What do you dislike about Celonis? weniger hilfreich an Celonis ist die Tatsache, dass meine Prozesswolke sehr schnell zu einem unübersichtlichen Knäuel wird. Wenn ich im Studio eine ...

"Smart and Connected Tool to assist processes within the company"

What do you like best about Celonis? The way how systems are connected and can interact is a huge advantage. What do you dislike about Celonis? Sometimes the documentation or the training tracks use depreciated methods or are not at the current level. Recommendations to others considering Celonis: Make use of the training tracks. Most of them work well and are a great way to get started and familiar with most of the important tools. What problems is Celonis solving and how is that ...

"Great software with weaknesses in customer support and usability"

What do you like best about Celonis? Market leader in process mining. Great visualization of process data and integration from data extraction to process automation. What do you dislike about Celonis? Very strong focus on new features mostly built for marketing—almost no focus on usability for data integration and building of analysis, automation steps, and so on. Customer voice is only heard if new and fancy features are the result not if the existing features could become better. Support ...

"Excellent Application with a professional from Celonis"

What do you like best about Celonis? The capabilities Celonis with EMS will provide in future big benefits for our company. The collaboration with Celonis CSM and the team is excellent What do you dislike about Celonis? With many big datamodel the performance onPremis is suffering sometime What problems is Celonis solving and how is that benefiting you? In different process areas we are currently active. OTD improvements, automation rate, electronic invoicing, touchless orders