CallTrackingMetrics Reviews in July 2026: User Ratings, Pros & Cons
AI-Powered Call Tracking & Conversation Intelligence Software
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Starts from $65 / month when yearly, also offers free forever plan
CallTrackingMetrics Reviews & Ratings
Spotsaas Editor’s POV
CallTrackingMetrics has completely transformed how I manage and evaluate inbound call performance across my marketing channels. As a digital marketer, I rely heavily on attribution data, and the platform’s dynamic number insertion and keyword-level tracking have made ROI reporting much more accurate. What really stands out is how smoothly it integrates with ...Read more
CallTrackingMetrics pros and cons
CallTrackingMetrics offers dynamic number insertion and keyword-level tracking, making it easy for marketers to measure exactly which channels and campaigns are driving phone conversions.
The platform allows businesses to automatically record calls and gain deep insights into call duration, engagement, and caller behavior for quality assurance and training.
It integrates with major CRMs like Salesforce and marketing tools like Google Ads and HubSpot, streamlining workflows and unifying lead data across systems.
With features like geo-routing and time-of-day rules, businesses can direct calls intelligently to ensure the right agent answers at the right time.
While feature-rich, some advanced functions like automation workflows and call scoring require time and training to fully implement.
The tool is primarily focused on voice interactions and may not be ideal for businesses that rely heavily on live chat, email, or social messaging for customer engagement.
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Showing 41-50 out of 332
BK
Benita K
05/02/22
"Great call tracking software!"
What do you like best about CallTrackingMetrics? The ability to track calls to measure marketing efforts, and the ability to set up multiple business accounts. What do you dislike about CallTrackingMetrics?
BC
Brandon C
05/02/22
"Favorite Call Tracking Provider"
What do you like best about CallTrackingMetrics? No other Call Tracking Provider provides the level of granularity that Call Tracking Metrics does. What do you dislike about CallTrackingMetrics?
DR
Duke R
03/21/22
"Amazing experience from the start"
What do you like best about CallTrackingMetrics? The entire software has been absolutely amazing to work with. It's easy enough on the front-end for our reps and employees and the customer support on the backend has been nothing short of phenomenal. Anytime we have an issue or an idea the CTM team is always there to help and listen to us.
AU
Anonymous User
03/14/22
"CallTrackingMetrics makes recording and reporting easy!"
What do you like best about CallTrackingMetrics? Lots of data is captured and compiled for easy and informative reporting. We're able to track all of our calls from multiple sources, and directly attribute revenue to each source.
JJ
Jenny J
03/09/22
"Easy to use"
What do you like best about CallTrackingMetrics? Simply send a text to a customer from my computer or Iphone. What do you dislike about CallTrackingMetrics?
AU
Anonymous User
02/27/22
"I wouldn't be able to survive without it!"
What do you like best about CallTrackingMetrics? It makes my job easy, and allows me to see who I have called through the day. I am really thankful that our job uses this program, because it makes my workplace more efficient.
KD
Kevin de Jesus S
02/07/22
"Amazing Dial Hub interface"
What do you like best about CallTrackingMetrics? It provides an all-in-one experience when it comes to receiving calls for your company, set basic profiles for the callers and also, to the send text messages. There are other options like call recording for training and quality purposes, interaction notes, and more.
AU
Anonymous User
01/26/22
"Excellent service!"
What do you like best about CallTrackingMetrics? We've used CTM's call tracking service for over six years now. They provide a solid, reliable platform with excellent customer service. We highly recommend their call tracking service.
DP
David P
01/12/22
"The best call tracking software i've worked with"
What do you like best about CallTrackingMetrics? Due to the nature of my job, I need to call several clients and track our conversations for a better customer experience. Call Tracking Metrics offers everything I need for this.
JD
Jessica D
01/01/22
"Very Reliable"
What do you like best about CallTrackingMetrics? Very easy to use. Reliable, And easy to access and understand without much explanation. It keeps tracking employees simple and easy. Keeps info in order and easy to keep track of.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].