BrowserStack Reviews in July 2026: User Ratings, Pros & Cons

If you use their service, they will ban you from accessing their devices

I have been a customer for over 6 months, and the one day I had to actually use the service (testing my product on less than 10 separate devices), they banned me from accessing the entire website. I have payed over $500 and this company have blocked my access on the only day in the last six months I have actually had to use the service for more than a single device.There was no warning, just an instant ban on my IP. The whole point of the service is to have access to different devices.I ...

Best for testing work - Android and Web app

It's a good tool for testing. I have used before but they need some improvement otherwise all things are good.

I paid over 1,000 usd for a service that doesn't work…

I paid over 1,000 usd for a service that doesn't even work. Their live app feature doesn't let you access the apps you download. you have access the nothing literally just pure theft.

poor service and very expensive

We used Browserstack at a big french company I won't name. Bad experience, no true wait queue, awful management of incoming requests: you can have 5 waiting requests, if there are more, connections get "broken" at TCP level. We had incredible CI crashes due to their requests management. And, it's *very* expensive.We want to a competitor which has a real waiting queue, has much less flakiness and no strange behavior, and, incredibly, is twice less expensive. We never looked back.

Bad and expensive!

Doesn't worth the money. This service is super expensive, I took the "freelancer deal" just because I didn't do enough research to find out this is the MOST EXPENSIVE service out of its field and for limited features! you don't get screenshots or video with this deal!! why???I paid $19.9 per 100 minutes of usage, and the best part is, if you don't sign out of the app, it'll keep charging you for minutes you didn't use, so the result was, I paid $20 for about 50 minutes of real use. When ...

Extremely deceptive pricing, massive charges without any notice

Extremely deceptive pricing. Essentially robbery. Beware!They will auto-renew your plan annually without any notice whatsoever!You won't receive any email whatsoever before they slap you with a sudden annual renewal fee up to >$1,000, even if you stopped using the product ages ago.Note that there is NO CANCEL BUTTON ANYWHERE ON THE WEBSITE. They expect you to manually email them before the auto-renewal period.If you ask for any refund for the surprise charge, they will tell you they have ...

Great support and staff :)

Great support and staff :)

Average

Hooked onto the trial plan to test out the software. Not too bad; customer service was very helpful, however speed wasn’t great even though I’m based in a built up area. Ended up going with Kobiton cloud which works much better.

The product it self is decent

The product it self is decent. Speed is not fantastic and there are problems connecting local builds to their phones. We have been using it for automated crossbrowser tests which have at times been unreliable and caused build pipelines to fail. Probably this cannot be 100% avoided but seems like that have improved a bit over the last year, we haven't seen as many strange error. How ever, we are suddenly running into exceeded amount of automated testing minutes on the basic plan. which we ...