9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 41-50 out of 3185
SW
Sarah W.
03/12/25
What do you like best about BrightHR? The employee handbook is a good starting point. The clock in feature is simple and the expense feature is great. What do you dislike about BrightHR? The calendar feature does not have GPS for service workers, the clock in feature does not have an adequate mapping feature nor auto clock out. The sales pitch had custom policies - not what is actually provided. The apps for clocking in and expenses are great, but having multiple apps is a bit of a pain. ...
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VU
Verified User in Hospital & Health Care
03/11/25
What do you like best about BrightHR? Information is really well presented and layout of the system is easy to navigate What do you dislike about BrightHR? We really benefit from receiving feedback on existing policy documents, however this has been really hard to access. I have requested appointments multiple times and I never seem to get a call back at the time I ask for. Even if I give a generous timeframe, I still don't get a call on time. I often have to follow up with the service ...
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TR
Tom R.
02/20/25
What do you like best about BrightHR? The ease of keeping track. As a manager, I am able to keep track of my department and make sure they're all upto date on documents, leave and clocking in. Integrations with other apps like blip is great and seamless. The interface makes it very easy to use as well. What do you dislike about BrightHR? Cannot fault the programme at all. Works really well
CW
Corina Williams
06/27/24
Very helpful with sorting my problem…
Very helpful with sorting my problem with logging into my account. I'm very happy with the service I was provided
L
Lenny
06/27/24
Review for Natasha Okparavero on…
Review for Natasha Okparavero on BrightSafe Presentation I recently had the pleasure of attending a presentation by Natasha Okparavero on how to use BrightSafe, and I must say it was an outstanding experience. Natasha demonstrated exceptional expertise and a deep understanding of the BrightSafe platform, making the session incredibly informative and engaging. From the moment she began, it was clear that Natasha was well-prepared and passionate about the subject matter. She effortlessly ...
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PG
Peter Gervais
06/27/24
vary well explained by Natasha and look…
vary well explained by Natasha and look forward to using this system
CW
Corina Williams
06/27/24
Very helpful with sorting my problem…
Very helpful with sorting my problem with logging into my account. I'm very happy with the service I was provided
KK
Kurama Kyubii
06/27/24
Great assistance from Erica
Great assistance from Erica, helped with adding employees who’s emails were already in use. Very patient and understanding.
PH
Paul Hacking
06/27/24
Joy was very quick to give me clear and…
Joy was very quick to give me clear and concise answers to my questions. Great service.
F
frank
06/27/24
Fast & knolwedgable
Phone call, quickly connected with Jordan - who understood my question & guided me quickly to the fix. Thank you
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].