9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2671-2680 out of 3185
GD
Graham Dunn
04/27/21
Thumbs up!
Really useful product and great customer service.
WC
Wrexham Carpets
04/27/21
New to the system
Having just signed up, we received a call and video link from Michael Ainscow. His tutorial was excellent and informative. Left no matter undiscussed and answered every question positively and informatively. Highly recommended
M
Manda
04/27/21
Webpage navigation issue
Customer Service was very courteous and helpful with a technical and navigation problem concerning the webpage. It was resolved quickly and clearly explained. Thankyou!
LW
Living Well Bromley
04/27/21
Farhan Elahi gave a very clear and…
Farhan Elahi gave a very clear and concise introduction to Bright HR. It seems very user friendly. I am looking forward to using the system and going into it in more depth.
L
Leanne
04/27/21
A fantastic service and the app is fantastic.
A fantastic service and the app is brilliant, easy to use with all the important information in one place. Brilliant, thank you for the training.
VT
Vikki Tinsley
04/26/21
Concise, efficient guidance
Onboard BrightHR introduction session with Michael Ainscow : Really useful, bespoke training, happy to get straight to the areas I needed guidance on with no time-wasting going through things I already knew. Would highly recommend this software!
CH
Charlotte Hallas
04/26/21
Great experience with BrightHR
Great experience with BrightHR. Atiq in particular was very helpful, talked me through how to resolve my problem step by step and made sure I understood everything I needed going forward- great customer service!
AF
Andrew Faulkner
04/25/21
Great training
I was given a good overview of how the Bright HR platform works and feel comfortable to use it in the future
EO
Esme Owens
04/24/21
Delighted
Sukvinder Singh was a pleasure to talk to and was very knowledgeable and enthusiastic about BrightHR. He was able to answer my questions clearly and concisely and has a warm and polite manner. He is a testament to the company.
JE
Julie Edwards
04/22/21
Feedback on my Query Today
Further to my telephone query this morning, I spoke to a very helpful, polite Conor Snape, who immediately sorted my problem & very kindly offered support for the future. Excellent service, thank you. Julie Edwards
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].