9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2661-2670 out of 3185
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Carlow Coatings
05/03/21
Just had a training session with Farhan…
Just had a training session with Farhan and he was very informative, polite and answered all my questions in relation to the Bright HR set up. Great to get all the answers in one place
CT
Chris Taylor
05/03/21
Was really impressed with Farhan
Was really impressed with Farhan, took his time answered my questions and made me feel at ease. Great insights into all the modes and features the software offers and can’t wait to put them to practice :). Also feel like I could always message and get support whenever needed :). Thank you Farhan 👏👏
AU
Anonymous User
04/30/21
"Very informative"
What do you like best about BrightHR? Structure of talking through the system. What do you dislike about BrightHR?
BC
Bryan C
04/29/21
"Very Impressed so far"
What do you like best about BrightHR? The system looks simple enough Sukvinder was very helpful and worked at my pace, very happy with his service
C
Caroline
04/29/21
Excellent help and support
Excellent help and support, talked me though each step to get to the desired result. Explained the differences clearly and allowed me to understand what I was doing.
JW
j w
04/29/21
Shane was really helpful even when we…
Shane was really helpful even when we referred to him as Simon he still was respectful and conducted the training in a very professional manner. He answered our questions with patience and was very knowledgeable. Look forward to working with bright HR
MU
Michelle Urrea
04/29/21
Mathew is the Best!
Mathew was very nice and helpful, he went above and beyond to provide excellent customer service! He explained everything in detail and made sure that I got the assistance I needed. Thank you Mathew!
M
Maggie
04/28/21
Thank you
I signed up my company, Absolute Support (London) Limited to Bright HR and have been really impressed with the quality of the support they have consistently provided to our company and now charity. I have never experienced any difficulty contacting Bright HR and have always had sound advice form which ever member of the team I have spoken to. I am now leaving my post as CEO and would like to say a big thank you for all the advice and support I have received over the years of our contract.
PB
Pery B
04/28/21
I had a Bright HR training with Farhan…
I had a Bright HR training with Farhan Elahi today and it was very informative and well explained. Farhan explained everything very well patiently listened to my questions. I have a very good idea on how to use the software and know where to go for questions. Overall the session was Excellent.
KP
katie p
04/28/21
"Sukvinder Singh is a superstar!"
What do you like best about BrightHR? Today I had a brightHR training call with Sukvinder Singh. I must say that it was such a pleasure to talk to Sukvinder, easy to talk to, knowledgeable, and friendly. I am over the moon with the training and call and found the whole experience to be fantastic. Sukvinder made me feel at ease, and I found the entire process very informative and exciting. I find it very hard to believe that Sukvinder has only been doing this job for a couple of weeks as you ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].