9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2591-2600 out of 3185
J
Jo
06/14/21
Helpful
Helpful, friendly guidance, Answered all questions and had given me all the info needed to ask any more as and when they arise!
JT
Jamie Treliving
06/11/21
Account understanding
I wanted to get a basic understanding and make some changes to permissions. Atiq was very helpful, had no problem in taking the time to explain things, and had very good knowledge to be able to answer all of my queries
JT
Jamie Treliving
06/11/21
Account understanding
I wanted to get a basic understanding and make some changes to permissions. Atiq was very helpful, had no problem in taking the time to explain things, and had very good knowledge to be able to answer all of my queries
C
Customer
06/08/21
Very helpful and great customer service.
Date of experience: June 09, 2021
SJ
Shaun Jenkins
06/08/21
Katie McLaughlin…bright
Katie kindly talked us through the bright platform today. She was polite, patient and informative. We are new to this process so her care was gratefully received.
F
Frances
06/07/21
Excellent session with Lucy
Excellent session with Lucy - easy to understand and well delivered. Nice to spend time on something that will actually benefit the practice!
EH
Ellie H
06/07/21
Spoke to Stuart for online training -
Spoke to Stuart for online training, super helpful, friendly and showed how the system worked perfectly. Very informative and answered all questions I had at ease. System looks great and I can already tell that this will make my working life a lot easier! Looking forward to getting started!
LD
Laura Day
06/07/21
Matthew is awesome!
Matthew was friendly, helpful and extremely knowledgeable about the system and in solving the issue I was experiencing with mandatory leave for staff.
EC
Elizabeth Cousins
06/06/21
System training
I found the lady helpful Courteous and patient. She explained clearly how to get around the system and the information that I could store in the system which I found very very helpful
MJ
Mrs Joanne Robinson
06/03/21
Friendly and efficient
I emailed a query and received a response quickly. When I elaborated on the query I was then asked for a convenient time for him to call me and go through my problem which he did. Problem solved in a very friendly and efficient manner.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].