9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2561-2570 out of 3185
J
Jo
06/22/21
Needed support to amend an employee's…
Needed support to amend an employee's contract, spoke to Josh who dialled in an resolved the issue within 5minutes. Josh was very helpful, pleasant and supportive
R
Rebecca
06/22/21
Stefany is just an absolute gem
Stefany is just an absolute gem! In all my time as a business owner, I've never encountered any else so resourceful and delightful to deal with. She needs to be promoted.
A
AA
06/22/21
Demi was a great support to a technical…
Demi was a great support to a technical issues raced and resolved this for me in minutes. She was both professional and polite.
CC
CollectPlus Customer
06/22/21
Very Impressed!
Kai Samuel contacted me this morning to talk me through Bright HR. This young lady is very knowledgeable, patient and has a very pleasant manner and makes every thing easy to understand
JR
Judith Roberts
06/22/21
I rang Peninsula for advice today asked for help updating contracts
I rang Peninsula for advice today and this resulted in a rather complex update of all my staff files. I hadn't realised I needed this support but Olivia offered to update ALL of my files whilst I was on the phone. rather than sending me off to make the corrections on my own. I was extremely grateful for her willingness to help in this task that I was struggling with and we completed the update together with no problems.
S
Sue
06/22/21
Response to query
Received a call in response to a query. Nice to be able to speak to someone and get everything answered in one conversation, instead of a string of emails.
A
AA
06/22/21
Demi was a great support to a technical…
Demi was a great support to a technical issues raced and resolved this for me in minutes. She was both professional and polite.
R
Rebecca
06/22/21
Stefany is just an absolute gem
Stefany is just an absolute gem! In all my time as a business owner, I've never encountered any else so resourceful and delightful to deal with. She needs to be promoted.
J
Jo
06/22/21
Needed support to amend an employee's…
Needed support to amend an employee's contract, spoke to Josh who dialled in an resolved the issue within 5minutes. Josh was very helpful, pleasant and supportive
HK
Hollie Kemp
06/21/21
Fantastic support
Fantastic support! Very efficient and knowledgable
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].