9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2551-2560 out of 3185
SA
Simone Aston
06/23/21
Jack Benn - excellent trainer!
Thank you Jack Benn for your assistance with setting up our companies Bright HR system - you were an excellent trainer, very patient and clear with your instructions so all very much appreciated.
PC
Paul Clarke
06/23/21
Fantastic help from Lucy today
Fantastic help from Lucy today! Thank You
PC
Paul Clarke
06/23/21
Fantastic help from Lucy today
Fantastic help from Lucy today! Thank You
SA
Simone Aston
06/23/21
Jack Benn - excellent trainer!
Thank you Jack Benn for your assistance with setting up our companies Bright HR system - you were an excellent trainer, very patient and clear with your instructions so all very much appreciated.
S
Spencer
06/23/21
Highly Recommended!
Lucy was very helpful during the software introduction. All my questions were answered, would highly recommend!
B
Ben
06/23/21
Just completed the BrightHR Training…
Just completed the BrightHR Training with Kai Samuel. Great session, Kai was friendly and very knowledgable. Overall it was a great experience!
RG
Rebecca Greally
06/23/21
Michelle was so helpful on the phone…
Michelle was so helpful on the phone this morning with getting me set up on the online portal. Customer service so far from the team has been 10/10 , a big thank you to Linda , she has been great and to Matthew for reaching out.
JR
Judith Roberts
06/22/21
I rang Peninsula for advice today asked for help updating contracts
I rang Peninsula for advice today and this resulted in a rather complex update of all my staff files. I hadn't realised I needed this support but Olivia offered to update ALL of my files whilst I was on the phone. rather than sending me off to make the corrections on my own. I was extremely grateful for her willingness to help in this task that I was struggling with and we completed the update together with no problems.
S
Sue
06/22/21
Response to query
Received a call in response to a query. Nice to be able to speak to someone and get everything answered in one conversation, instead of a string of emails.
CC
CollectPlus Customer
06/22/21
Very Impressed!
Kai Samuel contacted me this morning to talk me through Bright HR. This young lady is very knowledgeable, patient and has a very pleasant manner and makes every thing easy to understand
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].