9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2371-2380 out of 3185
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Ann Duggan
09/15/21
Submitted a query this morning and…
Submitted a query this morning and received a phone call to talk me through the resolution. Dealt with quickly, efficiently and politely.
DB
Dawn Brooks-Field
09/14/21
BrightHR
Matthew R was extremely helpful in taking me through the employment section on BrightHR. Thank you
JD
Julie Doran
09/14/21
Matthew Rhodes was very patient and…
Matthew Rhodes was very patient and helpful and resolved my query in a friendly and efficient manner.
SN
Sunshine Nursery
09/14/21
Really helpful conversation
Really helpful conversation - the system doesn't have the functionality to do what I wanted but the member of staff on the phone was able to give some suitable solutions and assist with my query
ST
Sasha Tyagi
09/14/21
Bright HR Customer Service.
I called up to Bright HR to ask for some help with the Blip and Pop apps and I recieved fantastic support. I got detailed and evidenced feedback on the questions I asked and was met almost immediately on the phone. Matthew (the person I talked to) was extremely experienced in the apps themselves and he had a genuine interest in the product which meant that the support I recieved for my queries was especially good. If you have any questions as a customer or a prospective customer, then do ...
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L
Lorraine
09/14/21
Support was easy to understand and…
Support was easy to understand and resolved the issue
JS
Jacqui Smith
09/14/21
Always very helpful
Always very helpful. If I'm stuck using the system, the staff explain everything and go through things step by step.
MK
Melanie King
09/14/21
Called into Support with 2 queries this…
Called into Support with 2 queries this morning. Firstly the call was answered quickly. Secondly I spoke to Matthew R who not only answered my questions but helped me understand the issue and suggested a work around that best suited my needs. He also was clear and the the point. Thank you
SC
Sandra C
09/13/21
Great
Leaving this review on behalf of my husband. He spoke to Sukvinder Singh, who was very polite and professional. Singh showed us all aspects of the system, thank you.
H
Hazel
09/13/21
Very friendly support staff who…
Very friendly support staff who answered all questions helpfully
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].