9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2351-2360 out of 3185
MJ
Mr James Andress
09/26/21
Matthew R - Cheers!
Matthew R at the Bright HR Service Desk has helped me set up the Blip system for my company. Very helpful and spoke me through everything there is to utilise as a Bright HR Admin.
JD
J Dennis
09/26/21
The training session went well with Kai…
The training session went well with Kai Samuel this morning. Had a few problems with me logging into the meeting as am not very good with computers but she was guiding me through everything.
MJ
Mr James Andress
09/26/21
Matthew R - Cheers!
Matthew R at the Bright HR Service Desk has helped me set up the Blip system for my company. Very helpful and spoke me through everything there is to utilise as a Bright HR Admin.
J
Julie
09/23/21
Good Support
Matthew at Bright HR was very helpful in guiding me through the process of adding new employees on variable hours. We use the system for Time and Attendance via the BLIP App and Annual Leave/TOIL monitoring.
SD
Sue Dunn
09/23/21
Professional, polite and informative
I had a very informative chat with Olivia today. She was very patient and worked through my constant questions with professionalism and humour. It was lovely to speak in person with someone who was willing to give her time and who ensured I was clear with everything before hanging up.
SD
Sue Dunn
09/23/21
Professional, polite and informative
I had a very informative chat with Olivia today. She was very patient and worked through my constant questions with professionalism and humour. It was lovely to speak in person with someone who was willing to give her time and who ensured I was clear with everything before hanging up.
JC
Julio Calcina
09/23/21
Excellent customer service
Excellent customer service. Very highly recommended.
JC
Julio Calcina
09/23/21
Excellent customer service
Excellent customer service. Very highly recommended.
J
Julie
09/23/21
Good Support
Matthew at Bright HR was very helpful in guiding me through the process of adding new employees on variable hours. We use the system for Time and Attendance via the BLIP App and Annual Leave/TOIL monitoring.
G
Gemma
09/22/21
Very helpful.
I had training with Gareth today. He was very helpful, answered all my questions and ensured that I understood what we had discussed before moving on.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].