9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2001-2010 out of 3185
JP
Julie Pullen
02/13/22
Friendly, Helpful, Patient and Knowledgeable!
Darren was extremely helpful, patient and knowledgeable, I learned a great deal about Bright HR and Bright Safe that will be useful to my company going forward. An excellent session!
AD
Anna Davies
02/13/22
5 Stars for Abigail
5 Stars for Abigail! I received Bright HR training with Abigail today and she was very helpful and guided me through each process so that I can get up and running. Everything seemed straightforward and will be such a time saver in future!
DJ
Dom Jefferies
02/10/22
great tutorial
Abi was very helpful and friendly, she even put up with my terrible jokes.
M
mi
02/10/22
We have just joined Bright HR and I…
We have just joined Bright HR and I have been in contact with Bright HR a few different times over the last few weeks with questions and queries and Abigail has been more than helpful and accommodating with this. She is very informative and gives us the security to know that she is there to answer any questions even the simple ones!!!
RF
Rebecca Finegan
02/10/22
Tanya was very helpful and explained…
Tanya was very helpful and explained everything very well to us! Thank you
P
Paula
02/09/22
New Set Up
I spoke to John Alfwynn to set up our Company on Brighthr, and he was very helpful and thorough in his explanations.
KE
Katy Evans
02/09/22
Quick turnaround and useful guidance.
Date of experience: February 10, 2022
R
Rebecca
02/09/22
Darren Greenwood was excellent we could…
Darren Greenwood was excellent we could not get a link via Teamviewer so we carried it out over the telephone and Darren was very knowledgeable on the system and as we could not share screens we did not find any issues. He explained everything thoroughly and I have come away feeling very confident using the system.
SM
Selina Mercer
02/09/22
Yes I love this survey very interesting…
Yes I love this survey very interesting brights my day it is not like the others at all this is the survey app to go to
J
Julie
02/09/22
Great detailed training
Great detailed training. Lot to take in but well explained
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].