9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1981-1990 out of 3185
FL
Fairmont Lawyers
02/17/22
Gareth was very knowledgeable and…
Gareth was very knowledgeable and helpful during our training session!
MO
Miriam O'Keeffe
02/17/22
Really enjoyed the session
Nik was friendly, well informed and directed me smoothly to get the most out of the session. Really enjoyed the process. Thanks!
GR
Gareth Rossi
02/16/22
Nick was fantastic
Nick was fantastic. very nice person and very informative.
TF
Tom Fothergill
02/16/22
Really Useful HR Software and Great Training Experience
We have recently signed up for the Croner HR Support service for two of our companies. The facilities, people and quality of service has been first class. Bright HR and Nick (McKerrell) who carried out our training have continued and even pushed this standard higher. Friendly, knowledgeable and fun describes the training experience and Bright HR looks like a seriously helpful SaaS for any growing SME. We are looking forward to continuing to build a positive and mutually beneficial ...
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PT
Paul Tait
02/16/22
Excellent
Tanya Wilson was excellent in the training/demo session. A pleasure to deal with.
G
Gibson
02/16/22
It was very exciting talking to Cullum…
It was very exciting talking to Cullum a this morning. Very Knowledgeable and vibrant member of staff, Cullum explained in detail everything I needed to know and indeed it was the number one service from Brighthr. I would recommend Brighthr to all serious businesses out there.
MR
Mark Rugman
02/15/22
Very helpful
Thanks for a detailed walkthrough of the key aspects of the service!
ML
Mikey Lennon
02/15/22
Nick was absolutely fantastic
Nick was absolutely fantastic. Made the learning process very easy
D
Derek
02/15/22
Thanks Abigail
Thanks Abigail, really helpful.
SH
Saskia Horne
02/15/22
Helpful and informative
Callum was helpful, informative and most of all patient! No question was too small and he explained every part of the system leaving all things covered. We're excited to get started.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].