9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1901-1910 out of 3185
CK
Chris King
03/08/22
Excellent in all respects
Just completed our training session with Hanaan and both my wife and were so impressed with her presenting style and knowledge. She was friendly and gave very clear instructions as she took us through the system. We have another session next week and look forward to her bright smile and cheerful, and thorough, presentation style.
TB
Trace Barnes
03/08/22
Excellent meeting
Excellent meeting. Nathan proved to be very helpful, personable and knowledgeable.
V
VLH
03/08/22
Easy to use
This is a really intuitive, user-friendly software. The training received today from Mohammad Raham was brief but functional and allowed me to find my way around the system with ease. Unfortunately, the training was inhibited by a couple of 'glitches', but I'm hoping they'll be resolved quickly. Really confident that this software will make life so much easier on the H&S front!
LS
Lynne S
03/06/22
Excellent Training
My trainer - Mohammed Rahman - was very good, guiding me through the new modules with clear explanations and helpful tips. We finished with me being confident that I will be able to productively use Brighthr and Brightsafe and in turn train our employees
A
Alison
03/06/22
Great
Hi Meeting with Nick McKerrell this morning was very informative and he gave clear instructions on how to use the system and tailor made it to suit my business Very useful Many thanks Alison caine
LP
Lewis Pemberton
03/05/22
Great Customer Service....
Great Customer Service.... I have had the pleasure in dealing with Alana Clark who has been great providing me with all the information needed around TUPE and employment law. She has been at the end of the phone as and when I had any questions. Many Thanks for all your help and assistance
HR
Helen Rondo
03/04/22
Excellent service
Excellent service, explained everything in an efficient and logical manner.
CG
Claire Gillen
03/03/22
Very thorough
Very thorough, explanatory and friendly meeting.
MC
Mr CULPIN
03/03/22
Very good answered all my questions
Date of experience: March 04, 2022
MB
Matt Bayliss
03/02/22
Very informative and helpful setup
Very informative and helpful setup process with Abigail over Microsoft Teams.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].