9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1791-1800 out of 3185
E
EE's
04/21/22
Great experience
Kai was really patient and helpful. She went through each section bit by bit allowing me to ask questions and go over anything I needed to. Also will follow up with a webinar and said I can contact once I get going with any questions or even a Q&A call. I really appreciate the follow up as well the initial training
SD
Steven Downie
04/20/22
Demi was excellent and took the time to…
Demi was excellent and took the time to manually correct my mistakes and set up our staff schedules correctly. I would happily recommend Demi to anyone that requires help.
NC
Nabil Chehab
04/20/22
Bright HR App
The Bright HR App is a very comprehensive HR employee administration tool. Rafaella helped learn how to use it. She was extremely helpful, patient (as I am not very IT literate) and thorough. Looking forward to using the App to manage our employee records, payroll, attendance, absence and much more. Nabil
IL
Irene Lacey
04/19/22
Excellent
Excellent service from Hanaan. So helpful. Thank you.
J
Jax226
04/19/22
Good first impressions
I had an online meeting with Hanaan Parkinson Ramsbottom today, she was very friendly, patient and helpful in enabling me to get to know the HR Bright software. The software looks really good, looking forward to getting to grips with it properly.
L
Lisa
04/19/22
Training
I had a training session with Abigail, she was very helpful and knowledgeable and although I'm very inexperienced in my position I feel any questions I have will be answered by BrightHR
GP
Gennaro Passaro
04/19/22
VERY PROFESSIONAL AND FRIENDLY TRAINING
Date of experience: April 20, 2022
J
Jamil
04/18/22
Raffaella Sinamtwa was simply awesome
Raffaella Sinamtwa was simply awesome, funny, understanding, shows great empathy and really adapted to our needs, really glad to be working with her and Bright HR as a whole! Looking forward to this incredible relationship!!
KW
Katrina Willis
04/18/22
Had Darren run through the training…
Had Darren run through the training with me this afternoon, and he was fantastic and answered all my questions.
E
Emma
04/13/22
Kai has been super helpful
Kai has been super helpful, personable and really responsive. No query has been too small and she comes back to me very quickly which I have really appreciated.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].