9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1781-1790 out of 3185
L
Linda
04/25/22
Training session on BrightSafe
I have just finished a training session on BrightSafe with John Alfwynn. He explained everything clearly and carefully so that I understood. Thank you.
HB
Helen Barber
04/25/22
Modern, intelligent and easy to navigate.
Hadesa was really great at going through BrightHR, making it easy, accessible and fun, all at the same time. I've finished the session feeling keen to explore it further, start adding data and get going. The system is really modern, intuitive and has lots of automated processes, that will reduce paperwork and make life much easier.
CD
Carlton Dental
04/25/22
Great Help
Raffaella Sinamtwa was very helpful, she went through everything with me, I found it very easy whilst she was showing me around the website. I am pleased I had the pleasure of speaking with her.
BM
Bev Marner
04/24/22
I found the training very helpful
I found the training very helpful. Hadesa was very friendly and went through each section with me, explaining as we went. She answered each of my questions and I now feel far more confident with how the new system will work.
TH
T howard
04/24/22
A dream to deal with
This was my first chat with the BrightHR team since onboarding. I had a number of small queries and nothing was too much trouble
MD
MICHELLE DUANE
04/21/22
I has a great training session with…
I has a great training session with Abigail, she was very helpful, informative and answered all my questions with great confidence, Thanks Abigail!
H
HT
04/21/22
Hadesa was a brilliant host
Hadesa was a brilliant host - focused and comprehensive in her presentation to ensure we got through the relevant areas for our business in the time allotted. Very friendly and professional - thank you Hadesa!
HP
Helen Potter
04/21/22
Excellent on line training today
Excellent on line training today, thankyou Callum
KB
Katie Bevan
04/21/22
Great training
Great training Great training from Nick McKerrell yesterday. Nick was very warm and friendly and explained everything clearly and simply. He answered all our questions effectively and made some useful suggestions. The meeting began promptly and Nick made sure he only talked about the elements we wanted to know about, so the session was very time efficient. Lovely accent too!
S
Shelley
04/21/22
New to working with Bright
New to working with Bright. Nick my online TUTOR! was my first real experience of Bright he was great it is certainly a good start. Looking forward to a continued great working relationship.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].