9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1761-1770 out of 3185
NP
Natalia P
05/03/22
The BrightHR and HS software is very…
The BrightHR and HS software is very helpful and easy to manage, and Abigail Garratty was extremely professional, helpful and patient during our training. Very recommended!
H
Heather
05/03/22
Darren Buck was very knowledgeable and…
Darren Buck was very knowledgeable and informative while taking me through the training online. The training has set me up to make the most of the system. He was very pleasant to work with as well!
HW
Henry Williams
05/03/22
Nick McKerrell was great
Nick McKerrell was great, Wish I had him do my first call. I would be months further on if this was the case.
ME
Mrs Elliston
05/03/22
initial meeting
Had my initial meeting with Hanaan Parkinson Ramsbottom today. Unfortunately I was unable to access our meeting via Teams as they was a problem with the internet. Hanaan decided we would try to complete the first part of the training via a telephone call rather than leave it for another day. Hanaan was patient and explained clearly how to complete adding a new employee etc. She was patient and went over points a number of times. She cut the session in half as she felt we could re-arrange ...
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LP
Lyndon Paxford
05/03/22
I'm not great with IT but it was made…
I'm not great with IT but it was made much easier to understand by Elisha Sharpe. Very helpful and professional.
E
EDDIE
05/02/22
Hadesa made it simple for me to…
Hadesa made it simple for me to understand and hope to have utilised 50% of the system.
R
Rob
05/02/22
Onboarding
Very good service from Kirsty in the Data Transfer team. She was very polite, professional and prompt in answering enquiries. Thanks Kirsty!
DR
David Riley
05/02/22
Very pleasent
Very pleasent , answered all our questions promptly
L
Laura
04/29/22
Superb session with Samuel Lambrou
Superb session with Samuel Lambrou. We enjoyed the session and feel confident about using the software and getting it working for our business.
I
IanP
04/28/22
Very efficient and friendly staff
Very efficient and friendly staff. I had a Team meeting with Elisha today, she was friendly, knowledgeable and patient. Thank you Elisha.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].