9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1291-1300 out of 3185
M
Monika
10/24/22
Very professional approach (BEN)
Very professional approach. I spoke with BEN today to sort out a problem with the holidays and he was very patient and very helpful. I would highly recommend if you have any questions don’t hesitate to contact Bright HR and you will receive a very nice warm and friendly answer.
T
Theo
10/24/22
Excellent Training
Eden was punctual and very pleasant to deal with. She had the necessary knowledge to provide an informative training session and was able to answer any questions put forward to her.
FA
Fatma Amijee
10/23/22
John was a great listener and…
John was a great listener and understood what my HR needs were. He knew what he was talking about when it came to the services BrightHR provides and was able to answer my questions.
C
Calum
10/23/22
Excellent service from Mohammed
Date of experience: October 24, 2022
JS
James Stevenson
10/23/22
All bases covered
All bases covered! Impressive onboarding within 24 hours
C
Client
10/23/22
BrightSafe Introdution
We had our introduction to BrightSafe today with Callum. Callum gave us a great introduction with hints and tips of how to get the best out of the software package. He answered all our questions, and was friendly and personable. Thanks for all your help Callum.
B
Ben
10/20/22
Superb service answered all my…
Superb service answered all my questions and resolved my issue.
IJ
Ian Jenks
10/20/22
Great session with Mohammed
Mohammed Rahman was a friendly guy, who knew what he was talking about, how it all worked and the best way to make it all work, easy to follow instruction and if there was an issue he went over it again, as the signal cut out a couple of times during the meeting, showed me all the help and tips needed, not sure if i will get to use the vast amount of gadgets on here, or when i will get time to set it all up, but i will try to as Mohammed spent time explaining it all.
JP
Jack Pirondini
10/20/22
Nick McKerrell is absolutely brilliant
Nick McKerrell is absolutely brilliant. Hugley knowledgeable and nice to chat with. was an absolute pleasure going through bright HR with him. Thanks
B
Ben
10/20/22
Fantastic Training
Fantastic Training. Mohammed Rahman was brilliant
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].