8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
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Braze Reviews & Ratings
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Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
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Showing 331-340 out of 436
NL
Nina L
10/14/21
"Braze always has your back!"
What do you like best about Braze? I can't put enough emphasis on how helpful the Braze support team has been throughout my journey to learn Braze. Each time I've reach out with questions they've been fast to reply, polite and very professional in how they've approached my questions. Through my interactions with these amazing people I've learned how to self-diagnos many of the complex events I encounter when attempting to build a sofisticated canvas. My biggest thanks to the support team ...
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NL
Nina L
10/14/21
"Braze always has your back!"
What do you like best about Braze? I can't put enough emphasis on how helpful the Braze support team has been throughout my journey to learn Braze. Each time I've reach out with questions they've been fast to reply, polite and very professional in how they've approached my questions. Through my interactions with these amazing people I've learned how to self-diagnos many of the complex events I encounter when attempting to build a sofisticated canvas. My biggest thanks to the support team ...
Read more
AU
Anonymous User
09/29/21
"Most intuitive CRM platform out there!"
What do you like best about Braze? - Segmentation capabilities - Intuitive reporting & messaging capabilities
AU
Anonymous User
09/29/21
"Most intuitive CRM platform out there!"
What do you like best about Braze? - Segmentation capabilities - Intuitive reporting & messaging capabilities
AU
Anonymous User
09/29/21
"Fantastic flexible, multi-channel CRM platform"
What do you like best about Braze? - All possible channels, all in one tool - Sophisticated platform with multiple tools for multivariate testing, intelligent selection etc
AU
Anonymous User
09/29/21
"Fantastic flexible, multi-channel CRM platform"
What do you like best about Braze? - All possible channels, all in one tool - Sophisticated platform with multiple tools for multivariate testing, intelligent selection etc
PK
Peter K
09/21/21
"Great onboarding support"
What do you like best about Braze? Braze provided excellent support to Mode to get us up and running on their excellent platform, looking forward to getting all the elements on offer fully operational to delight our customers.
PK
Peter K
09/21/21
"Great onboarding support"
What do you like best about Braze? Braze provided excellent support to Mode to get us up and running on their excellent platform, looking forward to getting all the elements on offer fully operational to delight our customers.
KG
Karan G
09/03/21
"Superior multi-channel orchestration platform for engaging customers at scale"
What do you like best about Braze? It is by far one of the most sophisticated and comprehensive platforms for orchestrating multiple customer engagement channels at scale. Build over an easy orchestration and A/B testing framework, it is a must-have for any organisation with multiple customer touchpoints and CRM channels.
KG
Karan G
09/03/21
"Superior multi-channel orchestration platform for engaging customers at scale"
What do you like best about Braze? It is by far one of the most sophisticated and comprehensive platforms for orchestrating multiple customer engagement channels at scale. Build over an easy orchestration and A/B testing framework, it is a must-have for any organisation with multiple customer touchpoints and CRM channels.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].