8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
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Braze Reviews & Ratings
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Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
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Showing 321-330 out of 436
AU
Anonymous User
12/01/21
"Support from customer success teams is attentive and enthusiastic."
What do you like best about Braze? Lots of out-of-the-box features. Fantastic learning tools and guides.
AU
Anonymous User
12/01/21
"Support from customer success teams is attentive and enthusiastic."
What do you like best about Braze? Lots of out-of-the-box features. Fantastic learning tools and guides.
AU
Anonymous User
11/17/21
"1 year with Braze"
What do you like best about Braze? Overall UX, Braze support - success team, functionalities & unlimited marketing opportunities incl. mix of communication channels.
AU
Anonymous User
11/17/21
"1 year with Braze"
What do you like best about Braze? Overall UX, Braze support - success team, functionalities & unlimited marketing opportunities incl. mix of communication channels.
DM
David M
11/10/21
"Braze is one of the best marketing automation tool I've never used"
What do you like best about Braze? It is a very easy tool for the team and lets us enable the full end-to-end campaign cycle across all owned channels. They are making continuous innovations and updates.
DM
David M
11/10/21
"Braze is one of the best marketing automation tool I've never used"
What do you like best about Braze? It is a very easy tool for the team and lets us enable the full end-to-end campaign cycle across all owned channels. They are making continuous innovations and updates.
JO
John O
10/19/21
"Braze helps Brevity launch MVP"
What do you like best about Braze? Braze allows us to maximize our engagement with travelers while our company grows What do you dislike about Braze?
AU
Anonymous User
10/19/21
"The all encompassing CRM tool"
What do you like best about Braze? Braze allows you to speak to your users at any point during their lifecycle through all types of messaging with a high level of personalization
AU
Anonymous User
10/19/21
"The all encompassing CRM tool"
What do you like best about Braze? Braze allows you to speak to your users at any point during their lifecycle through all types of messaging with a high level of personalization
JO
John O
10/19/21
"Braze helps Brevity launch MVP"
What do you like best about Braze? Braze allows us to maximize our engagement with travelers while our company grows What do you dislike about Braze?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].