Brand24 Reviews in June 2026: User Ratings, Pros & Cons

Good product and excellent customer service

What do you like best? If you want to monitor anything across Internet this is the tool that simply does the job. User interface is well designed allowing you to use the tool out of the box without time consuming training or studying. But what I like the most about Brand24 is their customer experience. They simply go beyond expectations responding to your queries in minutes. This is what happens when you work with people passionated about their business. Keep it up! What do you dislike? ...

Social listening at its finest

What do you like best? Here are few things I like about Brand24: - it's super easy to set and navigate - I can create raports that are simple to read - it has great customer service! What do you dislike? Sometimes it has too many mentions I have to go through, but I guess it can't read my mind... yet ; What business problems are you solving with the product? What benefits have you realized? It saves a lot of time when I need to do a research for a campaign or when I need ...

Always fun to know what they are writing about you

What do you like best? Exceptional support - the way they treat every customer - even the smallest one. They help you configure brand monitoring in no-time and you're good to go. What do you dislike? Sometimes it's difficult to remove many unnecessary mentions : But hell - I don't remove them :P Recommendations to others considering the product The way you configure and monitor your brand / person whatever makes it extremly easy to see what's going on. They help all the way to be as ...

Great tool + great staff

What do you like best? All the info I may need is very easily accesable and if I can't find something, the staff is extremely helpful. What do you dislike? That I am limited to a number of phrases to follow Recommendations to others considering the product In case of any questions of hesitations feel free to contact the helpdesk, they have a live chat on their website and are very responsive. What business problems are you solving with the product? What benefits have you realized? ...

Just what you need for monitoring

What do you like best? It's sleek no-nonsense design. Reliable and fast filters that let you sift through tonnes of information in a blink of an eye to get you what you need. Email reports - simple and helpful. Customer-centric and patient support. What do you dislike? Nothing really. Well, maybe it could be cheaper for small companies, but I guess those electric longboards won't buy itself. What business problems are you solving with the product? What benefits have you realized? ...

Great tool for monitoring

What do you like best? It is effective, works well and fast. Without it we would be blind in the Internet What do you dislike? It is hard to tell a bad thing about it. Maybe it could be for free, or offer more words to monitor. But everything could be free. What business problems are you solving with the product? What benefits have you realized? I can easily control what is being said about company I am working for.

Useful in marketing

What do you like best? It is useful to understand how we should communicate with clients and people in social media. The best thing is that when we have it, we can react very quickly to the need of customers. What do you dislike? There is nothing like that. Everything is on very high level especially client service. What business problems are you solving with the product? What benefits have you realized? Due to the nature of our industry clients we can monitor social media and ...

Best socialmedia tool to analyze Your brand

What do you like best? The best option is realtime analyze and i think that support is very important, even You have problem You can write on chat and wait less than 5 min. Support can make You campaigns and show You how do better job on brand24.. When i want to search something for example iphone 6 s cases, i am looking for interests and i can comment like and send Direct message on instagram to my clients, Its excellent job, Not only making facebook ads for clients but using brand24 to ...

Good value added in couple of businesses

What do you like best? The filter / sentiment analysis functionalities + real time info when something important happens somwhere in the interent What do you dislike? Sometimes it shows links of little relevance What business problems are you solving with the product? What benefits have you realized? Getting updates on discussions about my brand / industry. Checking the impact of social activities, specially reposts of our content

Day to day brand monitoring in social media

What do you like best? User experience, Simplicity in use, Customer service, Reports and data quality What do you dislike? lack of some functionalities, but can't have everything What business problems are you solving with the product? What benefits have you realized? Trying to track my brand on social media platforms, where I can response directly and quickly to them nad join the conversation they have about stuff related to my company profile.