bpm’online CRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Creatio

"Very promising solution, but not mature enough to be among the top players yet"

What do you like best? The BPM component of this CRM solution is definitely the selling point. The ease of configuration and customization makes it very suitable for medium size implementations. They constantly release new features and improvements, so their on the right track. What do you dislike? The UX needs a lot of improvement. Also, it lacks some basic CRM features - they can be achieved by customization and processes. But those are features much needed in a CRM ...

"Creatio: Sistema altamente personalizado para vendas"

What do you like best? Bpm online é um arranjo extremamente configurável que expandiu a eficácia e a lucratividade para os clientes. Foi incrível ajustar os procedimentos trabalhados para nossas necessidades comerciais específicas. Isso nos ajudou a desenvolver e ajustar para mostrar as mudanças nos negócios financeiros com uma força fenomenal. What do you dislike? No estágio inicial de implementação, realmente não dispunha de alguns materiais de aprendizado que, de outra forma, nos ...

"Robust, flexible product - however it has a steep learning curve"

What do you like best? The UI is modern, user-friendly and is rich with functionality. We have tripled the functions we are using in bpm'online in the last year but I still believe we have quite a bit more to learn. The support is also great, and timely. What do you dislike? As the platform is highly-configurable, it is partially 'build it yourself' which makes it a bit more difficult to set up to start with, but once setup it is very flexible. Due to the platform's 'vertical' database ...

"Recommend for business process"

What do you like best? The business process automation is very good. And there are many plugins , which is helpful in 3rd party connectivity. The notification bar is a key to handle the updates on everything. What do you dislike? In contact center infrastructure need more more unfriendly improvements and easier configurations.And process publishing time is too high , which is the major time consumer. What problems are you solving with the product? What benefits have you realized? bpm'online ...

"Delighted with the bpmonline CRM tool"

What do you like best? The ease of use, operational efficiency and interoperability existing software tool suite is what sets BPM online apart What do you dislike? More detailed documentation of the mobile services and training will be helpful Recommendations to others considering the product: BPM'online is ease of use and operational efficiency What problems are you solving with the product? What benefits have you realized? Setting up the process of the organization and timely reminders ...

"Cloud Based CRM - easy implementation"

What do you like best? Easy Configurations, Effective business Processes . What do you dislike? Everything in bom'online is Contact oriented. There should be different category for users/ Contacts/ leads etc. Recommendations to others considering the product: Easy Implementation What problems are you solving with the product? What benefits have you realized? I am trying to implement bpm'online for our clients who have not used any CRM before . So it is giving them how CRM can help their ...

"Great value for money and wonderful customer support"

What do you like best? The ability to customise the product and adjust it to your needs. Most of the adjustments you are able to do yourself without any coding. Super nice and helpful customer service and great onboarding process. Competetive price. What do you dislike? Some things in the UX could be improved for sure, but overall with this value for money I have nothing to complain about. What problems are you solving with the product? What benefits have you realized? In bpm we are storing ...

"Serves departmental needs very well."

What do you like best? It is a multifunctional program with great features. The best part of bpm'online is that it provides me with a unified environment where all vital information can be processed. Employees can easily interact with customers, schedule events and perform marketing activities. It is highly customizable. The user interface looks and feels great too. What do you dislike? The support team can be slow sometimes. However, I must give a credit to the technical specialists, they ...

"Multifunctional platform for quality service"

What do you like best? Of all system’s capabilities, data accessibility is what we admire the most. No matter which communication channel the data has been collected from – it is all seen in one place, easy to find and accessible to all employees. With bpm’online mobile app, service support managers are not dependent on their PCs, being able to manage data even while being out of office during service visits. What do you dislike? At the early implementation stage, we really lacked some ...

"user friendly crm / user and partner review"

What do you like best? BPM'online is a user friendly system with nice, modern and logic interface. Thanks to its business process platform it can be customized and adjusted based on our needs and goals for our customers. It customization allowed us to achieve a better management of our internal processes as well as of our sales and marketing teams management. What do you dislike? We had minor issues an the beginning of the implementation, but the support team solved them straightaway. Also, ...