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bpm’online CRM

bpm’online CRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Creatio

Streamline sales, boost productivity, and elevate customer engagement.

4.5

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bpm’online CRM offers custom pricing plan

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This Product has been Migrated to Creatio

bpm’online CRM Reviews & Ratings

4.5

Very Good

Based on 223 ratings & 187 reviews

Rating Distribution

Excellent

(153)

Very Good

(31)

Good

(1)

Poor

(1)

Terible

(1)

Expert's Review

Creatio is a standout platform in the CRM and BPM space, widely praised for its exceptional flexibility, user-friendly interface, and impressive automation capabilities. It excels at streamlining processes for sales, marketing, and customer service, making it ideal for businesses aiming to enhance efficiency and connectivity. Users particularly appreciate its ...Read more

bpm’online CRM pros and cons

  • Automates repetitive tasks, boosting productivity and eliminating manual errors.

  • Intuitive, user-friendly interface with robust low-code/no-code customization options.

  • Seamlessly integrates with third-party apps and systems for enhanced functionality.

  • Excellent process automation capabilities, optimizing workflows across different industries and use cases.

  • Rich feature set can be overwhelming for new users, requiring a learning curve.

  • Limited selection of apps and connectors in the Marketplace restricts additional functionality.

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Showing 41-50 out of 187

F

Frances

02/18/21

5 out of 5

A highly versatile BPM/CRM.

PROS: It's one of the most hyped products that we've ever had in a long while. It's easily customizable. Very flexible. It's business process designer lets people do highly intricate processes. It comes with plenty of trending and advanced functionality.

S

Sheila

01/29/21

5 out of 5

An ideal CRM to have in sales.

PROS: It has so many beneficial features. But there's one main thing that stands out. For us, it's the field sales functionality. Right now, our sales reps are thrilled in building routes and schedules as they're planning out their day.

S

Sheila

01/29/21

5 out of 5

An ideal CRM to have in sales.

PROS: It has so many beneficial features. But there's one main thing that stands out. For us, it's the field sales functionality. Right now, our sales reps are thrilled in building routes and schedules as they're planning out their day.

D

David

01/26/21

5 out of 5

A really cool experience using this.

PROS: bpm'online was a tremendous help in the integration of fragmented customer data sources. With it, we get to finally organized our sales and marketing teams. We're able to do so in a single environment. What's more, we were able to automate our business processes with it.

D

David

01/26/21

5 out of 5

A really cool experience using this.

PROS: bpm'online was a tremendous help in the integration of fragmented customer data sources. With it, we get to finally organized our sales and marketing teams. We're able to do so in a single environment. What's more, we were able to automate our business processes with it.

RE

Rafael E

11/26/20

4.5 out of 5

"A good result in business performance and business support."

What do you like best? Creatio is programmed to be integrated into one of the most important areas that a company can have, as it is an idealized software for constant CRM processes, it maintains integral automation, effectively fulfilling the purposes based on the correct administration of clients, even literally large sales operations, making it known that the system is quite easy to use, since it does not require a professional in the field for its proper use, its learning curve is short ...

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VM

Vazha M

10/08/20

5 out of 5

"A powerful customer engagement tool that we critically needed"

What do you like best? The system’s process orchestration capabilities for customer service management are outstanding. From large-scale case processing automation to customized SLA management tools, omnichannel communication solutions, and actionable customer analytics, the system serves us as a one-stop-shop in delivering great customer experience and continuously raising the levels of customer engagement. Also, we really like the rich functionality and the agility that the platform ...

Read more

VM

Vazha M

10/08/20

5 out of 5

"A powerful customer engagement tool that we critically needed"

What do you like best? The system’s process orchestration capabilities for customer service management are outstanding. From large-scale case processing automation to customized SLA management tools, omnichannel communication solutions, and actionable customer analytics, the system serves us as a one-stop-shop in delivering great customer experience and continuously raising the levels of customer engagement. Also, we really like the rich functionality and the agility that the platform ...

Read more

MK

Mitch K

09/01/20

5 out of 5

"Very satisfied customer"

What do you like best? The low code no code tools enable me to do robust configuration without having to hire a developer to do custom development that is costly and less sustainable. What do you dislike? I just wish every employee in our organization used it, we have a couple legacy systems that other departments won't give up. It would be easier if everyone was using Creatio. Recommendations to others considering the product: There are great plug ins and add ons in the Creatio ...

Read more

MK

Mitch K

09/01/20

5 out of 5

"Very satisfied customer"

What do you like best? The low code no code tools enable me to do robust configuration without having to hire a developer to do custom development that is costly and less sustainable. What do you dislike? I just wish every employee in our organization used it, we have a couple legacy systems that other departments won't give up. It would be easier if everyone was using Creatio. Recommendations to others considering the product: There are great plug ins and add ons in the Creatio ...

Read more