bpm’online CRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Creatio

"Working with the Creatio Platform has been superb"

What do you like best about Creatio? Creatio strikes a balance between power and usability, a combination that is hard to come by in today's saturated CRM market. What do you dislike about Creatio? On the rare occasion there are roadblocks. During these times, Creatio's support team has demonstrated a genuine willingness to assist, ensuring minimal downtimes and efficient problem resolution. What problems is Creatio solving and how is that benefiting you? In the world of system analysis, ...

"Extremely flexible CRM with quick implementation"

What do you like best about Creatio? I've been involved in many CRM evaluations and implementations over the years and Creatio is the first I've encountered that offered a reasonable time-to-value proposition (quick implementation) and the ability to iterate rapidly as business needs shift or new use cases are discovered. The platform can be easily customized to the needs of most any industry, and adapting it to your own business can be done in weeks. Where heavy customization in most major ...

"Extremely flexible CRM with quick implementation"

What do you like best about Creatio? I've been involved in many CRM evaluations and implementations over the years and Creatio is the first I've encountered that offered a reasonable time-to-value proposition (quick implementation) and the ability to iterate rapidly as business needs shift or new use cases are discovered. The platform can be easily customized to the needs of most any industry, and adapting it to your own business can be done in weeks. Where heavy customization in most major ...

"CRM that allows customization to match your business model"

What do you like best about Creatio? Ability to customize processes and automation to match our business needs. Great support to improve our processes.We've found Sales Creatio to be an excellent solution for our sales operations. It expertly guides our sales reps through the next optimal steps, dramatically reducing the occurrence of errors. What do you dislike about Creatio? There could be minor improvements to the aesthetics of how client interactions are viewed. What problems is Creatio ...

"CRM that allows customization to match your business model"

What do you like best about Creatio? Ability to customize processes and automation to match our business needs. Great support to improve our processes.We've found Sales Creatio to be an excellent solution for our sales operations. It expertly guides our sales reps through the next optimal steps, dramatically reducing the occurrence of errors. What do you dislike about Creatio? There could be minor improvements to the aesthetics of how client interactions are viewed. What problems is Creatio ...

"End to End Business process"

What do you like best about Creatio? Flexibility of the system with the possibility of customization without involving development. System reliability and availability are excellent. The availability of additional Apps and Connectors giving the ability to integrate with third-party services or to add utilities. Good filters and the ability to create custom dashboards. Good support when needed. Partner network giving local support What do you dislike about Creatio? As an SME customer, the ...

"CRM: easy to track and report Customer Service / Sales calls"

What do you like best about Creatio? Simple to categorize and document a variety of contact touch points and easy to reference What do you dislike about Creatio? When creatio makes updates to its system, it often interupts our usage and requires additional work from our IT department to fix. Time they don't necessarily have. What problems is Creatio solving and how is that benefiting you? We have six phone representatives and over 1000 dealers that can call at anytime. It's likely that when ...

"creatio low code is very useful"

What do you like best about Creatio? You can easily provide the module you want due to its user-friendliness and low code logic. What do you dislike about Creatio? test and go live environment is very difficult. You can't do without your developer team What problems is Creatio solving and how is that benefiting you? It solves my problems in crm and support systems and benefits me.

"Creatio Details"

What do you like best about Creatio? The multi-package structure is nice, you can do most things waiting in crm, you can go through it with code, it's nice What do you dislike about Creatio? I don't like business processes, a bit confused people may have trouble understanding, sometimes their bugs are very different, they work on support for money. What problems is Creatio solving and how is that benefiting you? we had to keep the multi-currency structure separate for a client recently, ...

A CRM that's simple to operate.

PROS & CONS What are the best aspects of this product? Implementation was really swift this tool. It can easily be integrated with our current order managment system as well as other known third party apps. The reporting and smart checks are enabled us to keep track of our sales performance in real-time as well as forecast sales. What aspects are problematic or could work better? When we bought the basic support plan, we didn't realize that technical support is only available through email. ...