8.5
SpotScore
Bold360 Reviews in September 2026: User Ratings, Pros & Cons
Transforming customer support with AI-driven chat.
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Bold360 offers custom pricing plan
Bold360 Reviews & Ratings
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Bold360 pros and cons
Makes handling concurrent live chats easy, with quick, lag-free agent-to-customer communication.
Surfaces useful visitor context like region, contact details, page viewed, and initial question.
User-friendly, easy-to-learn interface that new hires can master quickly.
Allows transferring chats to specific people or groups and offers solid reporting capabilities.
Several reviewers say the UI is dated and needs work.
Some report it isn't scalable or well-suited to modern responsive websites.
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Showing 11-20 out of 25
UI
User in Internet
03/21/19
"Easy to use"
What do you like best? Bold chat is easy to use and very self explanatory. Bold 360 is great for business needs. It is very user friendly and allows you to easily contact other departments in other parts of the world.
CI
Consultant in Marketing and Advertising
05/29/18
"Corporate Sponsorship Sales Manager"
What do you like best? I used it at my previous company and its great with feedback and you don't wait long - its responsive
KL
Kristie L
05/15/18
"Amazing interaction for client and employee"
What do you like best? I really like the ability to run reports to make sure everyone is working hard to take care of clients
AI
Administrator in Sporting Goods
12/20/17
"Bold Chat Sucks!!"
What do you like best? Nothing.. like I said nothing. Will not use them again What do you dislike?
UI
User in Telecommunications
10/17/17
"BoldChat....meh to OK"
What do you like best? Easy to log into and get to work, clean interface What do you dislike?
UI
User in Retail
07/27/17
"Was not very fond"
What do you like best? I liked the amount of features that was available. It was extremely in depth but it just did not suit our company needs
AI
Administrator in Marketing and Advertising
04/12/17
"Nice reporting capabilities, UI needs work"
What do you like best? I like the overall reporting capabilities of BoldChat. What do you dislike?
CU
Candace U
10/20/16
"Boldchat Review"
What do you like best? The ability to transfer chat to an individual person or specific user.
JH
Jake H
08/17/16
"Not for Latest Technology Websites, i.e. Responsive Designs. Not scalable. Poor Customer Service"
What do you like best? We liked some of the graphics, that's why we initially decided to try the software.
CI
Consultant in Information Technology and Services
07/31/16
"boldchat review"
What do you like best? It works for our company. The installation process is easy. What do you dislike?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].