8.5
SpotScore
Bold360 Reviews in September 2026: User Ratings, Pros & Cons
Transforming customer support with AI-driven chat.
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Bold360 Reviews & Ratings
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Bold360 pros and cons
Makes handling concurrent live chats easy, with quick, lag-free agent-to-customer communication.
Surfaces useful visitor context like region, contact details, page viewed, and initial question.
User-friendly, easy-to-learn interface that new hires can master quickly.
Allows transferring chats to specific people or groups and offers solid reporting capabilities.
Several reviewers say the UI is dated and needs work.
Some report it isn't scalable or well-suited to modern responsive websites.
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Showing 21-25 out of 25
AI
Agency in Insurance
05/31/16
"Chat"
What do you like best? I like that i am able to chat and get work done at the same time.
UI
User in Education Management
04/13/16
"We use boldchat for end users who have quick questions when on our website. "
What do you like best? BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). There is nothing worse than typing a huge question for a chat representative, and then having the rep's first question be, "How can I help you?" With BoldChat, you don't have to worry about any similar issues.
UI
User in Telecommunications
07/21/15
"Simple and effective"
What do you like best? BoldChat is simple and effective product. I use it only a daily basis and it gets the job done for what I need it to.
DR
Danny R
07/20/15
"BoldChat Review"
What do you like best? It's easy to use software that is generally reliable. It meets the business need it's intended to serve.
JF
Jessica F
03/16/15
"Inside Sales BoldChat User"
What do you like best? Provides the ability to transfer chat to an individual person as well as a specific user group. Visibility into which 'website page' user is looking at as well as past chat history.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].