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9.8

SpotScore

Bitly - URL Shorteners

Bitly Reviews in September 2026: User Ratings, Pros & Cons

Shorten, track, and share with ease.

4.31

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Starts from $21 / Month when Billed Yearly, also offers free forever plan

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Bitly Reviews & Ratings

4.31

Very Good

Based on 702 ratings & 857 reviews

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Rating Distribution

Excellent

(599)

Very Good

(170)

Good

(26)

Poor

(1)

Terrible

(61)

Spotsaas Editor’s POV

Bitly.com stands out as a popular and user-friendly URL shortening service, offering quick and efficient link organization. Users appreciate the simplicity and ease of creating custom shortened links, allowing for better link management. The service provides valuable insights through analytics, enabling users to track link performance effortlessly. However, some ...Read more

Bitly pros and cons

  • Easy to use for creating shortened links and organizing them efficiently.

  • Provides analytics that offer valuable insights on link performance.

  • Offers a generous monthly limit for creating personalized links, even in the free plan.

  • Helpful for businesses in presenting a cohesive and organized online appearance across various platforms.

  • Misleading pricing structure, with hidden annual payment commitments instead of monthly plans.

  • Lack of customer support responsiveness, making issue resolution difficult.

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Showing 51-60 out of 857

SS

Saurav S

09/05/23

5 out of 5

"Link Length Shortening Tool"

What do you like best about Bitly? Bitly is one of the best free saas tools I have used to generate our QR codes & shorten URLs. The platform has a very easy and reliable user interface even for first time users. The tool also helps you track engagement rates like clicks which is very helpful.

W

Walter

09/05/23

1 out of 5

Scam Scam Scam

Scam Scam Scam. Read the other reviews. This is terrible. Don’t do it, trust me. I’m sure there will be lawsuits against this companies unethical tactics. Reprinting my business cards. Don’t give this company your money. I’m never recommending Bitly.

FG

Fina Garcia

09/05/23

1 out of 5

Their customer support is garbage

Their customer support is garbage. Marking issues as resolved even though my request was not resolved. The bot in the chat section is extremely annoying bombarding you with multiple messages at a time. They make it impossible to actually communicate with someone and once you do, they are completely useless and put no effort into even trying to understand the issue you have. Extremely pricey to not even care about the customer experience.

AU

Anonymous User

09/01/23

5 out of 5

"Very powerful service that much more than useful"

What do you like best about Bitly? Bitly was the first choice always to make URL shorter. It supports custom URLs also. UI is very easy and useful. It is fast service and has high SLA

AU

Anonymous User

09/01/23

5 out of 5

"Very powerful service that much more than useful"

What do you like best about Bitly? Bitly was the first choice always to make URL shorter. It supports custom URLs also. UI is very easy and useful. It is fast service and has high SLA

PT

Phil Thompson

08/31/23

1 out of 5

AVOID Bitly AT ALL COSTS

Would give 0 Stars if possible. Absolute rubbish that has invaded my phone and prevents legitimate APPs from connecting to the appropriate sites. Have tried to get Bitly support to remove block but no help. Just need to get rid of Bitly. DO NOT INSTALL, AVOID AT ALL COSTS AS ABSOLUTE RUBBISH.

SV

Stephen V

08/24/23

5 out of 5

"Excellent Services"

What do you like best about Bitly? Bitly allows us to shorten our URLs and make things much easier! What do you dislike about Bitly?

SV

Stephen V

08/24/23

5 out of 5

"Excellent Services"

What do you like best about Bitly? Bitly allows us to shorten our URLs and make things much easier! What do you dislike about Bitly?

KO

Kaylyn O'Donnell

08/13/23

1 out of 5

This is a scam

This is a scam! You cannot cancel! They refuse to do refunds. I have asked to cancel multiple times and instead get snarky emails back from Patrick. Save yourself some time and money. DO NOT USE THIS WEBSITE

YL

Yann L

08/08/23

5 out of 5

"Very recommended. Used for years, super safe and reliable."

What do you like best about Bitly? We've been using Bitly for years. Simple, works immediately.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].