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9.8

SpotScore

Bitly - URL Shorteners

Bitly Reviews in September 2026: User Ratings, Pros & Cons

Shorten, track, and share with ease.

4.31

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Starts from $21 / Month when Billed Yearly, also offers free forever plan

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Bitly Reviews & Ratings

4.31

Very Good

Based on 702 ratings & 857 reviews

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Rating Distribution

Excellent

(599)

Very Good

(170)

Good

(26)

Poor

(1)

Terrible

(61)

Spotsaas Editor’s POV

Bitly.com stands out as a popular and user-friendly URL shortening service, offering quick and efficient link organization. Users appreciate the simplicity and ease of creating custom shortened links, allowing for better link management. The service provides valuable insights through analytics, enabling users to track link performance effortlessly. However, some ...Read more

Bitly pros and cons

  • Easy to use for creating shortened links and organizing them efficiently.

  • Provides analytics that offer valuable insights on link performance.

  • Offers a generous monthly limit for creating personalized links, even in the free plan.

  • Helpful for businesses in presenting a cohesive and organized online appearance across various platforms.

  • Misleading pricing structure, with hidden annual payment commitments instead of monthly plans.

  • Lack of customer support responsiveness, making issue resolution difficult.

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Showing 491-500 out of 857

AU

Anonymous User

08/29/20

5 out of 5

"Short links for more information"

What do you like best about Bitly? Very quickly you can shorten your URL s and rilable and 100% uptime always What do you dislike about Bitly?

VP

Victoria P

08/18/20

4.5 out of 5

"A very good and effective tool."

What do you like best about Bitly? I like this software to a great extent because it integrates with other social media management platforms, for which these links are automatically shortened and synchronized with Bitly, for this of so many reasons why I like this system, it is possible It should be noted that these synchronizations can be customizable to the users' tastes, having a comfortable perspective regarding the tools that it offers, underlining that it allows labels to help ...

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DL

Derek Lee

08/12/20

1 out of 5

Horrible customer service unless you pay $6000/year

I paid for the basic package, at several hundred a year. I thought that would allow me to get in contact with some kind of support. there is no phone number to call. You are stuck using a messaging system, to which it took them 6 days to respond to. The user interface was not the easiest or most intuitive to use. So I made a few mistakes, which cost me my limited redirects (1 a month). I only needed the service to get 2 custom links. To which I am now stuck. The custom links I am currently ...

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LB

Lauren B

07/29/20

5 out of 5

"Bitly is Easy to Use"

What do you like best about Bitly? You can create as many trackable links as you need. Every time you create a new link you title it so it is easy to search for in the future. Very user friendly. The free version lets me do everything I need to.

ND

Natalie D

07/28/20

3.5 out of 5

"Bitly - Best URL Shortener for Casual Users"

What do you like best about Bitly? Bitly is very easy to use and intuitive for beginners. What do you dislike about Bitly?

AH

Anders Hansen

07/27/20

1 out of 5

Kundeservice findes ikke for Danmark

Kundeservice findes ikke for Danmark - ikke bare på dansk, det kan jeg leve med, men de er, naturligvis, ligeglade med danskere. Desværre endnu en virksomhed som er virkelig god, indtil noget ikke virker eller man skal bruge hjælp :(

AU

Anonymous User

07/17/20

5 out of 5

"Powerful linking"

What do you like best about Bitly? We use bitly for all our external links since we have a lot. It keeps them short and allows us to track them which has been great for metrics.

HB

Hisham B

07/15/20

4.5 out of 5

"Create links that actually convert"

What do you like best about Bitly? i like to edit and rename the links I shorten into something I need, not just any random link creation. What do you dislike about Bitly?

KB

Kendall B

06/30/20

5 out of 5

"A great tool for URL shortening"

What do you like best about Bitly? Bit.ly is very user friendly with only a few steps to make the URLs. What do you dislike about Bitly?

RY

Robert Y

06/08/20

5 out of 5

"Bitly's the Bomb"

What do you like best about Bitly? The fact that Its a URL shortener. What’s there not to love about that. I find this best when posting to social media where number of characters plays a role in what you can post.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].