Bitly Reviews in September 2026: User Ratings, Pros & Cons

I had an important deadline

I had an important deadline. I told them this. There was a problem with their QR codes - they did not work. It was a devil of a job contacting them. When I finally go through to sales he said he was sales and could not help. I finally without sales help got through to tech support - the girl there was sloppy, failed to solve the problem and then ignored me despite my increasingly frantic emails. The deadline was missed. Did they care? No.

Total scam

Total scam. You sign up and send the minimal amount. Soon as you do that a the salesman contacts you and they want thousands of dollars for you to keep going daying they will add their own money to match yours. If you don’t do this and ask for your money back, kiss your money goodbye. They are lowlife scum

I was looking for a free QR code

I was looking for a free QR code - their marketing is misleading in that it says you can have a free account and use one dynamic QR code but in practice, it ceases to work after 10 days and the only option to make it live again is to take out a subscription £60 quid a year for a QR code is daylight robbery. and of course there is no reply from so-called customer service. Update: After a few days they did come back to me and 'upgraded' me to the free plan so it solved my issue and I'm more ...

"Excelent URL Shotner and trackers"

What do you like best about Bitly? It's good software to shorten URLs, Overall will give it 5 stars. Easy to use just paste your URL and it will give you a small URL. Often in the field of digital marketing for yourself or any professional-client one has to see is the links getting clicked, or how many times have they been clicked, Bitly will do that for you.

Unethical company and awful customer…

Unethical company and awful customer support. They took money from my account a couple of days after I cancelled my subscription (and deleted my account). Impossible to contact support since I need to be on a paid plan. Plus, they have tons of automated emails/bots that look like « real » emails. Please, avoid their services, they’re rubbish.

"Making Every Link Count!"

What do you like best about Bitly? We use Bitly mainly for our social media pages, Bitly shortens the long URL links from our website pages. This goes well with our social media messages. Also, we can track those links as well.

"Horrible experience - buggy and terrible customer support"

What do you like best about Bitly? Setting up a custom domain was made easy if I'm stretching for something nice to say. What do you dislike about Bitly?

Bitly has numerous bugs and awful customer support

Bitly has numerous bugs that its customer service doesn't acknowledge. Additionally, if you make a mistake in a link, that counts against your credits for the month and they do not let you correct the links.

"bit.ly Review"

What do you like best about Bitly? It is very simple to use, all it takes it a little copy and pasting What do you dislike about Bitly?

"Short url is more catchy"

What do you like best about Bitly? Title for each shortening url is really helpful. What do you dislike about Bitly?