BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"easy to use"

What do you like best about Birdeye? I like how easy it is to use and keep all of my conversations and reviews in one place What do you dislike about Birdeye? no issues yet, i like how easy it is to use What problems is Birdeye solving and how is that benefiting you? it makes having everything in one spot easier to manage and to see reviews in one place so we can respond quicker and handle any issues

Very quick to respond to our business…

Very quick to respond to our business needs!

"Highly recommend Birdeye for reputation management!"

What do you like best about Birdeye? Their sales did a good job in helping us understand their value, and DB has done a remarkable job in assisting us onboard to their platform. I am very impressed and highly recommend Birdeye. What do you dislike about Birdeye? There is nothing to report that is not working. What problems is Birdeye solving and how is that benefiting you? Generating and responding to more reviews.

"We use birdeye for our business and it works very well for us."

What do you like best about Birdeye? A great tool for letting us keep in touch with our patients. It's easy to identify patients and who we need to contact. What do you dislike about Birdeye? I don't dislike anything about Birdeye. Everything works very well. Would like to be able to use it for home. What problems is Birdeye solving and how is that benefiting you? Helps us to stay up to date with our patients. Gives them the ability to get in touch with us at any hour.

"BirdEye Makes It Easy to Keep An Eye on New Leads"

What do you like best about Birdeye? I love how Birdeye keeps me notified every time a new lead comes. Every time a customer has a question, I get a notification, and this helps me respond to them in minutes. What do you dislike about Birdeye? My biggest issue involves the recently added a feature to create custom templates. My problem is that if I select a template and edit it, such as saving a greeting as a template and then trying to add information after that greeting, it will undo all ...

"Wish I had signed up yesterday!"

What do you like best about Birdeye? It's already working on getting our offices great reviews! It does work! What do you dislike about Birdeye? The onboarding required many appointments but it's not entirely bad thing as we need to know how to work with the program. What problems is Birdeye solving and how is that benefiting you? Getting more positive reviews from our patients

"Excellent Service provided by Birdeye"

What do you like best about Birdeye? Since the initial call when joining, the onboarding and the follow up calls, I have found the service provided so far from the entire Birdeye team has been excellent. I have found them all to be very professional and took the time to understand my needs and helping get the most out Birdeye What do you dislike about Birdeye? It's very early days, but so far, I have not found any areas that I dislike. What problems is Birdeye solving and how is that ...

"Very professional, responsive, and delivered on my expectations."

What do you like best about Birdeye? It's very user-friendly for user and my clients. It's really easy navigate the app and its services which I'm pleased with. What do you dislike about Birdeye? Nothing has caused any displeasure about it yet, to be fair. If anything, maybe the price might be a little too expensive - but that's it. What problems is Birdeye solving and how is that benefiting you? Birdeye streamlines all my marketing platforms into one space so my customer feedback is ...

"Birdeye is great"

What do you like best about Birdeye? I like that I'm able to get reviews from my customers instantly and easy. What do you dislike about Birdeye? Our texting phone number isn't working right now. What problems is Birdeye solving and how is that benefiting you? Getting a large amount of reviews.

"Enjoyable experience to be able to send reviews."

What do you like best about Birdeye? Birdeye is user-friendly and allows our business to improve what we do by getting feedback. What do you dislike about Birdeye? I would like to see options for making corrections before sending out the review. What problems is Birdeye solving and how is that benefiting you? Birdeye helps us improve our services to many in the community. Our company can make any changes to our growing business by getting feedback. Getting review makes our company feel ...