BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Very Helpful"

What do you like best about Birdeye? Birdeye has done more than any other platform to generate online reviews, which has improved our SEO and online presence dramatically. Most importantly, once it is set up, there is very little upkeep to do. The text feature has also allowed us to communicate much more easily with our clients. A great tool. The staff assigned to our account, most notably Megha, has gone out of their way to make sure our goals are being met. GREAT PRODUCT! What do you ...

"Birdeye is doing amazing work!"

What do you like best about Birdeye? First and foremost, our Birdeye Account Representative, Will, is the BEST. He is always so responsive, and we know that we can depend on him for anything we need. Second, the timeliness of Birdeye has been nothing short of impressive. They really care about growing our business and supporting our needs, and we could not be more thankful. THANK YOU BIRDEYE! What do you dislike about Birdeye? The only downside of Birdeye is that Yelp does not allow them to ...

"bird eye has it all in one place!"

What do you like best about Birdeye? efficiency and easy access prompt and usefull What do you dislike about Birdeye? it will be nice to have a chat button on the website What problems is Birdeye solving and how is that benefiting you? when it come to reviews they are able to assit you, but now with the new AI reply feature, is eassy to responds to customer reviews in a fun diferent and new way i love it

"Birdeye is great for ease of customer relationship management!"

What do you like best about Birdeye? I like that Birdeye is a central hub for all external communications What do you dislike about Birdeye? Nothing to note - we are totally happy with this service What problems is Birdeye solving and how is that benefiting you? Birdeye allows us to easily see and respond to Google, Facebook, and Glassdoor reviews and inquiries

"bird eye has it all in one place!"

What do you like best about Birdeye? efficiency and easy access prompt and usefull What do you dislike about Birdeye? it will be nice to have a chat button on the website What problems is Birdeye solving and how is that benefiting you? when it come to reviews they are able to assit you, but now with the new AI reply feature, is eassy to responds to customer reviews in a fun diferent and new way i love it

"Harnessing Feedback with Birdeye"

What do you like best about Birdeye? The AI-powered chatbot, effective review generation, and live chat features have transformed our customer service, providing swift responses and continuous feedback. What do you dislike about Birdeye? There are occasional technical challenges, with software updates sometimes causing brief interruptions, and the platform can be initially overwhelming for newcomers. What problems is Birdeye solving and how is that benefiting you? Birdeye's comprehensive ...

"Very helpful in automating my client interaction and socials"

What do you like best about Birdeye? I really like the socials scheduling feature and the option of texting multiple clients What do you dislike about Birdeye? I would like an integration feature with MyCRM where the contact's first name and surname are imported separately What problems is Birdeye solving and how is that benefiting you? I am now able to: schedule social media posts to post to all platforms at once send mass text campaigns to clients update my google profile through the ...

"Daily efficiency. Imeadiate feedback. Grows business."

What do you like best about Birdeye? GREAT customer service. The price is great for all locations. We believe we provide amazing customer service, so Birdeye integration gives our customers a chance to give us REAL direct feed back. I also love seeing the reviews on Facebook and Google. Makes our managers feel good. I absolutely love Birdeye. It What do you dislike about Birdeye? Sometimes we get a review or a customer who lets loose about a "pented up" problem, which we have no control ...

"Birdeye is doing amazing work!"

What do you like best about Birdeye? First and foremost, our Birdeye Account Representative, Will, is the BEST. He is always so responsive, and we know that we can depend on him for anything we need. Second, the timeliness of Birdeye has been nothing short of impressive. They really care about growing our business and supporting our needs, and we could not be more thankful. THANK YOU BIRDEYE! What do you dislike about Birdeye? The only downside of Birdeye is that Yelp does not allow them to ...

"Daily efficiency. Imeadiate feedback. Grows business."

What do you like best about Birdeye? GREAT customer service. The price is great for all locations. We believe we provide amazing customer service, so Birdeye integration gives our customers a chance to give us REAL direct feed back. I also love seeing the reviews on Facebook and Google. Makes our managers feel good. I absolutely love Birdeye. It What do you dislike about Birdeye? Sometimes we get a review or a customer who lets loose about a "pented up" problem, which we have no control ...