BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Great support team to help with…

Great support team to help with onboarding and continued support throughout. Helped our online presence and visibility. Highly recommend for small businesses.

I work with a lot of apps

I work with a lot of apps. and BirdEye is the most responsive, solving the problem quickly.

Birdeye is a Great Partner

Birdeye is a great company that always makes sure to take care of their clients. Any time I have a question they are very quick to get me an answer. I couldn't ask for a better partnership.

Whenever I have issues with posting on…

Whenever I have issues with posting on the social media, the representative is always friendly and resolves my problems.We did a zoom meeting, and he pointed out exactly what I need to do.

Customer support was great at walking…

Customer support was great at walking me through the set up process.

Excellent Customer Service + Products!

I first used Birdeye's services in my previous role at a different company I worked for. When I signed on with my new company, their needs really matched up with what I already knew Birdeye provided and I was familiar with their portal and processes already. It was an easy sell, and the business owner and I have both been really satisfied with Birdeye's products, integrations, customization options, and especially their extremely fast and efficient support teams when anything isn't working ...

This product works great for our midsize firm

This product works great for our mid size law firm and employees. The review feature built right into the texting platform makes it seamless.

Birdeye is very easy to use and efficient

Birdeye is very user-friendly and simple to navigate, even for first-time users. The platform makes it easy to request and manage reviews in one place, and the dashboard is clean and intuitive. I especially like how quickly I can see feedback roll in nd how it integrates with other tools we already use. It has saved me time and made tracking customer sentiment more efiicient.

The AI feature is a game changer

The AI feature is a game changer. Often times it is hard to find the right words for a response to a negativereview, the AI feature gives several options on how to respond. Anything that saves time and makes us moreefficient is a win in my book

Birdeye Fan

I love Birdeye! It has made communicating with our clients easier and way more efficient. From sending client forms and appointment links to monitoring our reviews and acquiring feedback, Birdeye is your one stop shop for your business!