BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"One of the best customer service team"

What do you like best about Birdeye? BirdEye helped our company grow as a small business. Our customer service has been more proactive than ever since we switched to BirdEye services. The text messaging feature is my favorite, because like me, a lot of customers prefers to connect via text. What do you dislike about Birdeye? The only thing I don’t like is the way the receptionist voice messaging works. We receive delayed notifications and there will be times that we never receive any ...

"We switched to Birdeye and should have done it earlier!"

What do you like best about Birdeye? We were using another major provider of review requests and website chat. We were having a lot of unresolved software issues with the mobile app and couldn't sell our people on using the technology. We switched and everything is working seamlessly! Everyone on our end is happy and on board. What do you dislike about Birdeye? The only thing I could possibly critique is that the review requests don't integrate with our specific POS API. However, they ...

"Very well, also good."

What do you like best about Birdeye? The ability to receive reviews via API and post in Microsoft Teams. We then click on them to respond in Birdeye What do you dislike about Birdeye? Most likely the messaging system. Having to use a separate number makes it not usable for us. (But that's okay) What problems is Birdeye solving and how is that benefiting you? Gaining reviews and making sure they all get answered!

"THE BEST REVIEW SOFTWARE EVER!"

What do you like best about Birdeye? That it makes my life 10000% easier and my businesss' SEO improved 10 fold. What do you dislike about Birdeye? Nothing! Seriously, all of the staff are excellent and genuinely care. Recommendations to others considering Birdeye: 1000% best review paltform What problems is Birdeye solving and how is that benefiting you? Streamlines all of my reviews

"BirdEye’ Offers Excellent Customer Care!"

What do you like best about Birdeye? I am most impressed with BirdEye’s FULL 360 account view and assistance! They monitor our account effectiveness and offer real time help to maximize our web presence. What do you dislike about Birdeye? N/A - nothing thus far! Rahul and the team have been INCREDIBLE! What problems is Birdeye solving and how is that benefiting you? Online presence and Improving Customer Response Time To reviews & Customer Inquiries.

"I think this is one of the coolest customer contact programs out there"

What do you like best about Birdeye? The ease and convenience of using this product. Also, their customer service is top notch! What do you dislike about Birdeye? Nothing so far. Their responses are always timely and informative. What problems is Birdeye solving and how is that benefiting you? We are starting to get a lot more reviews which has helped us tremendously. Our potential customers respond positively. Birdeye has solved the problem of soliciting reviews.

"very effective"

What do you like best about Birdeye? I like birdeye because it really helps us improve on ourselves as a company. The reviews on birdeye seem to be real and it really helps to read other people's honest opinions. What do you dislike about Birdeye? Birdeye has been really helpful, nothing negative about it. Recommendations to others considering Birdeye: Birdeye is really helpful and much more honest than Yelp. Would highly recommend. What problems is Birdeye solving and how is that ...

"Amazing onboarding support!"

What do you like best about Birdeye? I was incredibly impressed with the responsiveness from their entire team upon joining my new employer. This platform was going to be a huge part of my responsibilities in my new position and so I wanted to learn as much as I could about using it. I emailed our account manager, Lily Scribner, who reached back out to me to schedule a phone call right away. She was able to give me a short overview of the platform and then set me up with an extensive ...

"Birdeye's multiuses has paid off tenfold versus the investment."

What do you like best about Birdeye? Birdeye makes sure that your business is represented correctly in all social media, search engine and review platforms as it relates to address, phone, open and closed, website etc. Having this information correct on these various platforms is essential so that people know how, where and when to contact you or how to find you on the internet. What do you dislike about Birdeye? There is nothing that I dislike about Birdeye. Recommendations to others ...

"Fantastic!!!"

What do you like best about Birdeye? Simple to use and great results. Really makes communicating with customers simple. I can see and verify that my employees are respopnding and communicating with customers daily. It has enhanced not only the number of reviews we receive but our total star rating has increased as well. What do you dislike about Birdeye? I haven't found anything not to like yet. What problems is Birdeye solving and how is that benefiting you? Reviews are so much easier to ...