BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Nice, user friendly, helpful staff."

What do you like best about Birdeye? Reporting and data collection is very organized and easy to access. What do you dislike about Birdeye? Sometimes it is hard to navigate to get what I am looking for. What problems is Birdeye solving and how is that benefiting you? We are discovering our areas that need work by sending surveys and we are boosting our PR with review campaigns.

"Wonderful Service"

What do you like best about Birdeye? I love the fact that we can send our crews out to do a job and they can send their own review requests to the customer that they have did a job for. What do you dislike about Birdeye? I honestly really have no complaints at all. What problems is Birdeye solving and how is that benefiting you? Being able to see what jobs get reviews and what jobs don't.

"Birdeye gets the job done!"

What do you like best about Birdeye? Birdeye is pretty self explanatory. It makes it very easy for me to manuever from one area to another. Whether it's me logging on through my desktop or using my app on my iphone. I like with one easy button I can simply send a text and my client leaves a review. I also like that I can review my own reviews or colleagues of mine as well. What do you dislike about Birdeye? Nothing to dislike. Birdeye was designed pretty simple. Recommendations to others ...

"Best Customer Support in the Industry"

What do you like best about Birdeye? Birdeye has the best support chat I have ever come across. They are always willing to go above and beyond to help. They have big tech capabilities, with a small business mentality. What do you dislike about Birdeye? There isn't much I dislike about Birdeye. The only thing that would be negative in regard to this business is the cost. It's not cheap. But frankly, it is worth it. Recommendations to others considering Birdeye: If you are considering using ...

"Great marketing tool"

What do you like best about Birdeye? It is easy to use. You do not need to be a computer wizard to know how to use it. Also you get to respond to those who visit your website and turn those visitors into clients. What do you dislike about Birdeye? No downside as of yet, it is easy to use and integrate with your website. What problems is Birdeye solving and how is that benefiting you? We are capturing all the visitors to our website and also clients are leaving reviews once we settle their case.

"Great source for feedback to know how we are preforming."

What do you like best about Birdeye? Read each one and answering the customers to make our company better. What do you dislike about Birdeye? I haven't found anything that i dislike yet. Recommendations to others considering Birdeye: Very useful to grow your business What problems is Birdeye solving and how is that benefiting you? Making unhappy customer happy again if possible.

"We love the results we get by making it easy for customers to leave us a review."

What do you like best about Birdeye? The ease that the reviews are posted securely What do you dislike about Birdeye? I wish we could ask for reviews to more sites. Recommendations to others considering Birdeye: Give it a try. The terms and cost make it a reasonable investment. What problems is Birdeye solving and how is that benefiting you? I like that I can include my phone number for a personal response it needed.

"Vice President"

What do you like best about Birdeye? Dashboard views are easy to review and filter based on what I'd like to see. What do you dislike about Birdeye? I wish the ability to manage comments was more integrated within the dashboard. Recommendations to others considering Birdeye: opt in for competitor set comparison What problems is Birdeye solving and how is that benefiting you? Most common changes involve us reviewing what caused the guests' problems and how we can solve it before their visit. ...

"Best Review Site!"

What do you like best about Birdeye? Everything is all in the same place. I don't have to login to different platforms to respond to each review. I wouldn't know what to do if I didn't have Birdeye. What do you dislike about Birdeye? Honestly, there isn't anything that I don't like. Recommendations to others considering Birdeye: You shouldn't even have to think about your decision, if you don't already have Birdeye then you need it. What problems is Birdeye solving and how is that ...

"Easy to manage reviews"

What do you like best about Birdeye? How all reviews are stored in one location and the simplicity of managing them. What do you dislike about Birdeye? Sometimes we get a lot of spam messaging from the chat bot Recommendations to others considering Birdeye: Signing up was easy and the platform is user friendly What problems is Birdeye solving and how is that benefiting you? Getting better reviews since we can send requests in batches. More client engagement