BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Great Company with Attentive Support"

What do you like best about Birdeye? How quickly the support staff communicates and resolves tickets. What do you dislike about Birdeye? I have not seen anything that I dislike at this point. What problems is Birdeye solving and how is that benefiting you? The benefits are that the entire staff listens and works with us to better the product. It is an extremely easy setup process and has a very clean interface.

"Great service and fast"

What do you like best about Birdeye? How friendly everyone was and how fast you all were What do you dislike about Birdeye? I do not see any downsides right now for Birdeye. Recommendations to others considering Birdeye: if you need help, just call them and they will support you What problems is Birdeye solving and how is that benefiting you? We needed a great way to get Google reviews and they have help a lot

Game-changer

PROS: I like that we're able to receive an increase in engagement from our patients, including reviews because this raises our reputation and SEO rankings. CONS: I really can't think of anything to dislike, because any issues we had in the past, their support team was sure to be on the case to come up with solutions quickly.

"Great source for resident and prospect reviews!"

What do you like best about Birdeye? The ease of sending out surveys! Automated What do you dislike about Birdeye? Surveys do not have a spot for N/A. We would like to add this! What problems is Birdeye solving and how is that benefiting you? N/A

Excellent team

PROS: I like that BirdEye's UI is simple and easy. Their reports more so. Across our more than 50 locations and more than a hundred employees, we were able to perform a service rollout seamlessly. BirdEye also has an excellent team that is consistent in replying quickly and being able to resolve issues. BirdEye has also helped us create a much better efficiency culture -- all the way to executive level. CONS: It would be great to add more tech functionalities that will allow me to integrate ...

"Success with Birdeye"

What do you like best about Birdeye? While working with the Birdeye team, Jarod never gave up on searching for solutions to our integration issues. He was fast to response by email and/or phone with any questions I had. He provided guidance in optimizing the portal and organized conference calls with his team and ours to help successfully streamline any matters we have been experiencing. What do you dislike about Birdeye? No dislikes was very pleased with all the support ...

"Birdeye Review"

What do you like best about Birdeye? It's very direct and easy to use. It helps me track my reviews and allows me to work off of feedback. What do you dislike about Birdeye? nothing to dislike about bird eye. its good Recommendations to others considering Birdeye: best tool! What problems is Birdeye solving and how is that benefiting you? it helps me see the feed back from customers I assisted and encourages me to do better - great tool

"Time Saver!"

What do you like best about Birdeye? It's an all-in-one platform that we can easily read and respond to online reviews. What do you dislike about Birdeye? I wish there was an instant notification when we receive a review. It takes about 2 days to come thru email but I have made it a habit to check daily. I like to respond quickly to reviews, good or bad. What problems is Birdeye solving and how is that benefiting you? Customer service complaints, wait times, expectations not met.

"User friendly App"

What do you like best about Birdeye? I find Birdeye very user friendly. When a review is submitted, I'm sent an alert. With the app I can respond and close the review with a couple of clicks. What do you dislike about Birdeye? This survey is too long and now I have to keep entering things to get past this question. Recommendations to others considering Birdeye: none What problems is Birdeye solving and how is that benefiting you? I'm able to address the concerns of out patients with Birdeye.

"Excellence & Ease - Birdeye Soothes reputation blues and helps drive results"

What do you like best about Birdeye? Awesome platform and staff beats all expectations What do you dislike about Birdeye? Nothing - super star level customer experience with chat tool, platform navigation, reports, customization... What problems is Birdeye solving and how is that benefiting you? Increasing customer interaction and helping solve problems or get answers quicker...