BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Comprehensive and Adaptable"

What do you like best about Birdeye? Ease of use and ability to iterate and customize as needed What do you dislike about Birdeye? Occasionally when generating reports the location map at the bottom shows continent or nation-wide rather than a more specific regional/neighborhood-based view What problems is Birdeye solving and how is that benefiting you? Customizing reports based on client request is both a problem resolved and a benefit

"Birdeye has transformed our ability to monitor reviews and ratings in the best way!"

What do you like best about Birdeye? By allowing our company to monitor and respond to reviews on over 200 sites in one place, Birdeye makes it possible for us to measure our progress, take control of our ratings across all platforms, and collect actionable insights from customer feedback. Birdeye is successful in its mission, and every customer service agent my team and I have worked with has been enthusiastic and helpful. What do you dislike about Birdeye? The dedicated agent assigned to ...

"Great Product!"

What do you like best about Birdeye? Birdeye has powered our SEO on all platforms, since joining Birdeye we have increased all review on platforms by 98% company wide, great customer service as well! What do you dislike about Birdeye? We do not have any complaints about the product Recommendations to others considering Birdeye: Try the product out! What problems is Birdeye solving and how is that benefiting you? We are responding to 100% of reviews online now, from a branding perspective it ...

"You absolutely must have Birdeye in your marketing toolbox."

What do you like best about Birdeye? I can't say enough good things about the customer support team. They have gone above and beyond to troubleshoot any issues I have had or fufill my requests. As for features of the platform, I love the ticketing ability and being able to filter by location. I also like to use the tagging feature to assign tags to review so that we can identify trends in responses and sentiment. Being able to communicate with customers directly from the platform through ...

"Huge increase in our online reviews"

What do you like best about Birdeye? Integrates with our practice management software and very effective in getting feedback from patients What do you dislike about Birdeye? On occasion link between our practice and Birdeye disconnects. We do not recieve notification of this broken link. Only way we know is if reviews stop coming in What problems is Birdeye solving and how is that benefiting you? Increase in feedback from patients. We get lots of positive Google reviews and feedback when we ...

"Easiest Navigation and Interaction Ever"

What do you like best about Birdeye? Navigating new messages, and reading/interacting with reviews is extremely easy. What do you dislike about Birdeye? Email alerts are delayed occasionally, but seems to have resolved itself. Recommendations to others considering Birdeye: Make sure to have a team to review your account, it should not rest on one representative. What problems is Birdeye solving and how is that benefiting you? Customer issues or concerns are brought to light quickly; ...

"IMMEDIATE RESULTS"

What do you like best about Birdeye? We tried for over a year to get customers to write reviews and got very few. After signing up with Birdeye, we had 12 new reviews in a couple weeks. We are very happy with the service. What do you dislike about Birdeye? There isn't really anything I dislike. It works just the way it was expected to work. What problems is Birdeye solving and how is that benefiting you? Raising our rating on Google was the biggest issue...we have gone up almost 1 star ...

"Great system for obtaining feedback from clients to be able to improve business."

What do you like best about Birdeye? What i like best is how simple it is to use and how much feedback is received. What do you dislike about Birdeye? i have continued to have no issues when using Birdeye so there is nothing i can specify that i dislike. Recommendations to others considering Birdeye: I reccomend to review all of Birdeye's uses as there may be other parts of Birdeye you may find beneficial to your business that you may have not initially used it for. What problems is Birdeye ...

"Super simple and easy to use"

What do you like best about Birdeye? The ease of use to help us obtain more reviews from our customers. What do you dislike about Birdeye? There is absolutely nothing that I dislike! Recommendations to others considering Birdeye: I would definitely recommend BirdEye if you need help getting more reviews. What problems is Birdeye solving and how is that benefiting you? Difficulty getting reviews. More reviews.

"Birdeye has been a valuable resource."

What do you like best about Birdeye? Birdeye's ability to capture google reviews that would have otherwise never happened is unparallel to the competing service providers. What do you dislike about Birdeye? Cost associated with the service could be lower but does not prevent us from using it. What problems is Birdeye solving and how is that benefiting you? Increase in overall leads coming into the business