BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Highly Recommend"

What do you like best about Birdeye? Rob Nation is a fantastic Rep for the Birdeye Team What do you dislike about Birdeye? Having to manually make changes for each individiual user What problems is Birdeye solving and how is that benefiting you? This is a great system for review request automation.

"Proven Results"

What do you like best about Birdeye? Birdeye is easy to get a hold of when you need them. They are pleasant and offer great training. They have helped us with our reputation management. We have had excellent results since we chose them two years ago. What do you dislike about Birdeye? Having to always reconnect some of our social media pages; however, this is probably more a google issue than Birdeye. Recommendations to others considering Birdeye: Just do it! You won't regret it. What ...

"Excellent Review Platform"

What do you like best about Birdeye? I like that the platform offers a streamlined process for reviews. It makes it easy to reach out to my clients for their remarks. I utilize Birdeye for my real estate business, and it has been beneficial. What do you dislike about Birdeye? I would like to have my reviews transferred to my Instagram platform. I was told that it is a program that they are working on. Other than that, I am overly satisfied with this system and the processes. Recommendations ...

"Excellent for Managing Reviews Across Multiple Locations"

What do you like best about Birdeye? I love that I'm able to have all of the reviews from my company's locations in one place. It's such a time-saver than having to go to each individual page to answer reviews across 200+ platforms. It allows me to make guest recovery a seamless experience for myself and guests alike. What do you dislike about Birdeye? The only downside I see is sometimes the reviews will not filter in properly and will show up weeks later. It's discouraging for our guests ...

"Great site to get more reviews"

What do you like best about Birdeye? It's easy to use. They walk you through the set-up process and it runs smoothly after that. We've used them for almost 2 years. What do you dislike about Birdeye? The messages patients send us aren't helpful to patients or us but the reviews are super helpful Recommendations to others considering Birdeye: If you're looking to increase your reviews and find a way to capture unhappy patients prior to them going on social media, this is a great option. What ...

"Great Service"

What do you like best about Birdeye? Puts all reviews in one place. This makes it much easier to manage. What do you dislike about Birdeye? So far I haven't found any. It is a great service so far What problems is Birdeye solving and how is that benefiting you? Sending out surveys. Improving our reputation.

"Maintenance Manager"

What do you like best about Birdeye? This is an easy way to ask tenants and property owners how we're doing in order to improve our service. What do you dislike about Birdeye? How many reminders are sent, mainly because our customers complain about it. Recommendations to others considering Birdeye: Easy to use!! Don't be afraid to try it, I have really seen a difference since we have started using Birdeye. What problems is Birdeye solving and how is that benefiting you? It is knowing what ...

"What a great application, many more reviews!"

What do you like best about Birdeye? We have received more valuable reviews than ever before. We like how we can personalize the review request with our profile, pictures, and custom themes. As well, we appreciate how our clients have the option to review on the most popular platforms, like Google and Facebook. It is great to be able to add users and employees to assign to reviews, for personalized interactions. We have a great experience with our customer service representative, the team ...

"If You're Managing Messages & Google Reviews Manually... YOU NEED BIRDEYE"

What do you like best about Birdeye? I love being able to manage all of our ORM on one platform. Also, automated responses make it a 15 minute task (115 businesses) rather than an all day man hunt. Surveys are GREAT too! Love that they are automated and I can pull a report for quick review! What do you dislike about Birdeye? The inbox is least helpful. It's super messy and I cannot navigate it very well. Recommendations to others considering Birdeye: Birdeye is an incredible tool to manage ...

"Useful, organized, proficient"

What do you like best about Birdeye? The Birdeye platform makes managing reviews easier and more efficient. Our team uses the tagging feature which allows us to keep track of which reviews we have responded to and which ones we are waiting for more information on. Our properties are listed on a variety of different ILS platforms and being able to respond and read reviews from one central location makes reputation management that much easier. The customized survey option is also useful as we ...