Bill.com Reviews in July 2026: User Ratings, Pros & Cons

I had an issue with with a closed bank …

I had an issue with with a closed bank acct I forgot to update( my bad) and I notified customer service via text and Kate (team 2) had the issue resolved in a matter of a few hrs and during a holiday! I was very impressed with their rapid response time and funds redirected into my new acct. I’ve been doing business with Bill for yrs now and things have gone pretty smoothly. I know what to expect from their terms and conditions, fees,ect. Pretty straight forward.

My newest client sent me to Bill.com to…

My newest client sent me to Bill.com to sign up for receiving my payments through them. Somehow my bank account number didn't go through because either I or their system didn't recognize the "0" at the beginning of my account number. I'm giving them a five because of how they handled my issue. I was curious to see some other reviews and my experience wasn't at all like what I read. When I called support they escalated me to a second tier support agent, where Cedrick clarified my issue and ...

Simplified financial workflows

Using BILL has made managing my small business finances so much easier. Automating payables and receivables saved me hours every week. Highly recommend!

We use Bill as our 3-party payment…

We use Bill as our 3-party payment processor, both domestically and internationally. We pay our vendors via e-payments, checks, and wires. The online portal is easy to use. The cost seems reasonable. If we have a question or concern, Bill support has been efficient and effective. We've dabbled in Spend & Expense but we've not used Accounts Receivable.

Asking for Confidential information

So, my client invited me to Bill.com because he pays with Bill.com. We signed up a company account and we provided the EIN and done all the business verification and the bank verification. All went smooth and we received our first payment. Suddenly, they suspended our account WITHOUT ANY REASON and they're asking us for our confidential information like our bank statement and some other documents. We are not going to provide any confidential documents. The question is: When a Bank account ...

This place is a scam

This place is a scam. They won't steal your money. But, what they do is hold your payments hostage for 2 weeks, sometimes 30 days, unless you choose the "pay me now" option or open a line of credit through them. Even though the money has been taken out of the vendor's account already. It used to hold for 4 days and has gradually gotten worse. All the while, if you pay their percentage, you can get your money instantly. Scam. Scam. SCAM! You've been warned

CRS answer just to send you to IRobot! :(

The company doesn’t have enough people to give the property customer service. They have a phone number which is a mission to find out, then when you call they direct you to the irobot. They avoid talking to you on the phone, they want you to resolve your own problems by all the articles and instructions they send over ibot. Horrible customer services, actually there’s no services. Just a machine charging you fees. :(

Horrible company that won’t take…

Horrible company that won’t take accountability for their undertrained staff. I used bill.com many times with zero issues until one of their support staff completely ruined my account. They had me create duplicate accounts and cancel payments that already went through and resend. I would have done none of that if I wasn’t guided by support to do so. The result my payments didn’t go through and I wasted 30 hours on the phone over multiple days where they assured me everything would be fixed. ...

Not great for cross border business (US / Canada)

I'm a consultant (incorporated) in Canada and did not have issues with Bill.com until recently. Historically, payments from customers come through to my Canadian based USD account directly via Cambridge Mercantile. I never had to log in to Bill.com and did not run into any problems. Recently, Bill.com updated their systems for rightful compliance reasons and I have no issues with that. Unfortunately, BILL.com could NOT imagine a scenario where a Canadian Corporation could bill a US ...

If I could give them a ZERO I would

If I could give them a ZERO I would! My husband’s company uses this POS company to get his paycheck deposited each week. They did not deposit his paycheck this past Friday night 4/19/24 at 10:30 pm like they normally do! Because of this we have bounced checks and payments that didn’t go through!! My husband called them this morning 4/22/24 to get an explanation for why they didn’t deposit his money. Their excuse was it was their fault and they basically told him to get lost! He will get his ...