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8.5

Spot Score

BigPanda - Incident Management Software

BigPanda Reviews in June 2025: User Ratings, Pros & Cons

Streamlining crisis management for faster resolution.

4

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BigPanda Reviews & Ratings

4

Very Good

Based on 90 ratings & 72 reviews

Rating Distribution

Excellent

(66)

Very Good

(4)

Good

(1)

Poor

(1)

Terible

(0)

Expert's Review

BigPanda has garnered positive reviews over the past year for its significant strengths in alert correlation, incident management, and monitoring capabilities. Users appreciate how it accelerates monitoring and alerting processes, allowing for quick root cause identification and resolution. The tool's user-friendly interface, dashboard functionalities, and ...Read more

BigPanda pros and cons

  • Provides alert correlation to quickly identify root causes, reducing resolution time.

  • User-friendly interface and dashboard for easy incident management.

  • Facilitates cross-team collaboration for managing incidents effectively.

  • Unifies incident and alert management, escalating issues efficiently.

  • Occasional bugs may cause temporary frustrations, needing timely resolutions.

  • Customization options such as report integration and calendar view may be limited.

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Showing 71-72 out of 72

SW

Siddharth W

08/18/18

4 out of 5

An aggressive startup with a vision

What do you like best? Alert aggregation by getting all the alerts into one place. The customer support reps are really helpful and responsive. What do you dislike? There seems to be a delay when the infrastructure is pretty huge, other than that, we have no issues with the product. Recommendations to others considering the product: BigPanda is a great company heading into the right direction, there is still some roome for improvement, but the company seems to be working hard ...

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KK

Kiranpaul K

08/17/18

4.5 out of 5

IT Incident Management at one place

What do you like best? This tool is so flexible that it integrated our application AppDynamics with out any issue and helped us to monitor all the IT incidents in one place. This really monitors, analyzes the data and creates IT incidents automatically and shares on our incident tracking tool JIRA What do you dislike? Its difficult to say what i dislike about the tool since we are using it for sometime now, once we are into the system we would very well understand what we want to the ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].