BigPanda Reviews in June 2025: User Ratings, Pros & Cons

Turn your IT support teams into a powerhouse with AIOps and BigPanda!

What do you like best? BigPanda allows our organization to integrate all our disparate monitoring tools into a single pane of glass. Alerts are intelligently de-duped and correlated through machine learning into a single event, and can be displayed in a timeline view making it easy to determine the first system(s) to detect the issue and which team(s) should be engaged to take action. The analytics views provide rich data on both team and user performance while breaking down detailed ...

Bigpanda, a great platform to detect and solve critical problems.

What do you like best? One of the features that I like most about this software is that it allows to establish an automatic correlation of alerts related to high-level incidents. In addition, it has multiple collaboration tools through which you can share assign and track alerts. Another great advantage of this software is that it has an Ops-Aware inbox that allows you to keep all alerts organized and updated. Finally, I can highlight that this software offers customized views for any ...

Easy software to implement.

What do you like best? The redemption tickets for all working teams saved at least 50% of our time when closing them. However, so many noise tickets tend to lose focus on the critical, great pandas helped concentrate on the critical warnings. What do you dislike? Intelligent correlation is one of the features I am looking for, rather than the rules for correlation. It would also be nice to integrate cloud watch with the SNS or SNP alternative. Also the Service retry system now faces ...

BigPanda Keeps Customers Happy

What do you like best? Working with account team to identify simplistic solutions to inefficient workflows. Even though some of our processes were incredibly clunky, BP quickly streamlined a lot of the basics! Now our teams are working much more in unison. What do you dislike? Custom solutions for integrations that are not fully "out of the box" from BP required a combination of work from the BP side, as well as alterations to our previously adopted workflows. Any change is difficult, ...

BigPanda Review

What do you like best? Simple to use and set up. New users can learn it soon What do you dislike? The UI is not very good. Many limitations. And doesn't support SSO What problems are you solving with the product? What benefits have you realized? Alert consolidation. Ticket reduction

Monitaring made easy

What do you like best? The best part of bigpanda is event consolidation What do you dislike? Bigpanda api and sso integration, some times didn't worked properly for me What problems are you solving with the product? What benefits have you realized? We are using for event consolidation, sending notifications and creating incidents

Easy to integrate BP with external tools

What do you like best? easy to use event consolidation feature and incident assignment What do you dislike? User profile management is little tedious process What problems are you solving with the product? What benefits have you realized? Event consolidation is really useful as it controls the redundancy.

Got the bandwidth back !!!

What do you like best? Well start of, it saved atleast 40 to 50% of our time on closing redendent tickets across all operations team. And So many noise tickets tend to lose focus on the critical one, bigpanda helped to focus on the critical alerts that really requires attention. What do you dislike? One of the feature I am looking for is intelligent correlation rather than we manually write the correlation rules. Also option for cloud watch integration with the SNS or SNP integration ...

Good stuff!

What do you like best? BigPanda is allowing us to shift out effort in a more productive manner. Rather than giving our engineers busy work to close incidents, we are now able to focus on solving issues, performing root cause, and track down methods to automate. What do you dislike? I dislike BigPanda's deduplicaiton method. While I understand there is a management piece to the alert storm and this is all part of the noise, it becomes a 'black box' and we cannot peer inside and see ...

Good product overall, but more user accessible APIs and configurations necessary

What do you like best? The UI is clean and intuitive, and the alert pipeline/correlation logic is well defined. The OOTB integrations are straightforward and easy to set up. The APIs that do exist seem to be well documented and are easy to consume. What do you dislike? Much of the configuration seems to be behind the scenes and not exposed to end users. The phrase "our customer care team can take care of that for you" sends shivers down my spine ;). There are a few configuration ...