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8.5

Spot Score

BigPanda - Incident Management Software

BigPanda Reviews in June 2025: User Ratings, Pros & Cons

Streamlining crisis management for faster resolution.

4

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BigPanda Reviews & Ratings

4

Very Good

Based on 90 ratings & 72 reviews

Rating Distribution

Excellent

(66)

Very Good

(4)

Good

(1)

Poor

(1)

Terible

(0)

Expert's Review

BigPanda has garnered positive reviews over the past year for its significant strengths in alert correlation, incident management, and monitoring capabilities. Users appreciate how it accelerates monitoring and alerting processes, allowing for quick root cause identification and resolution. The tool's user-friendly interface, dashboard functionalities, and ...Read more

BigPanda pros and cons

  • Provides alert correlation to quickly identify root causes, reducing resolution time.

  • User-friendly interface and dashboard for easy incident management.

  • Facilitates cross-team collaboration for managing incidents effectively.

  • Unifies incident and alert management, escalating issues efficiently.

  • Occasional bugs may cause temporary frustrations, needing timely resolutions.

  • Customization options such as report integration and calendar view may be limited.

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Showing 51-60 out of 72

AU

Anonymous User

06/30/22

5 out of 5

"BigPanda is amazing!"

What do you like best about BigPanda? We are able to send all of our alerts to BigPanda in order to perform event correlation before any initial triage is performed. What do you dislike about BigPanda? Waiting for unified analytics, but it will be launching soon. What problems is BigPanda solving and how is that benefiting you? Overall event correlation helps save time when seconds count.

AU

Anonymous User

06/29/22

5 out of 5

"The Unified Analytics launch was an exciting experience with great reps from different businesses"

What do you like best about BigPanda? I liked the polls that were used to gauge how we used monitoring tools and allowed us to provide direct feedback What do you dislike about BigPanda? I think the presentations were great but oftentimes, other data that wasn't being shared on camera was being discussed, so it got difficult to follow along What problems is BigPanda solving and how is that benefiting you? BigPanda allows us to quickly and easily monitor alerts from a number of different ...

Read more

SV

Shashank V

03/02/21

5 out of 5

"This is one on the best monitoring tool"

What do you like best about BigPanda? Bigpanda is very easy and simple to understand. What do you dislike about BigPanda? There is no dislike about the bigpanda here What problems is BigPanda solving and how is that benefiting you? There was problem in sharing the ticket, so that has been fixed.

AU

Anonymous User

03/02/21

5 out of 5

"Great easy to use product"

What do you like best about BigPanda? Everything is on the one system. No hunting or additional information. What do you dislike about BigPanda? adding nodes can be a bit complicated, and not easy to use. What problems is BigPanda solving and how is that benefiting you? all our alerts come into 1 system, easy to manage and escalate from BP

SA

Sathik A

03/02/21

5 out of 5

"Easy to use and integrate"

What do you like best about BigPanda? Simplified dashboard and best support team What do you dislike about BigPanda? All good with the product and don't see any problem as of now. What problems is BigPanda solving and how is that benefiting you? It serves as an unified platform getting alerts from multiple software.

SL

Sibiraja L

02/26/21

5 out of 5

"BigPanda provides Event Correlation and Single plane of glass dashboard"

What do you like best about BigPanda? Unified dashboard and out-of-box integration What do you dislike about BigPanda? All good with the product and don't see any problem with the solution What problems is BigPanda solving and how is that benefiting you? We don't need to use different dashboard to visualize the infrastructure monitoring.

AA

Ariel A

02/25/21

5 out of 5

"I really Enjoy the application is principal is your simplicity."

What do you like best about BigPanda? the correlation is incredible, working together with CMDB and others. What do you dislike about BigPanda? management, it’s difficult to find and manage custom tags, I believe it could have greater potential. Outage management is still primary, but today with cloud tools, making a recurring outage would be awesome. What problems is BigPanda solving and how is that benefiting you? Certainly incidents with loose ends, we were able to have a context to ...

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DM

David M

02/25/21

5 out of 5

"Single Pane of Glass Monitoring at its best"

What do you like best about BigPanda? Having all the alerts in a single space and being able to create different work spaces for different teams What do you dislike about BigPanda? Correlation implementation has its limits and reporting is not the best, could be more users intuitive and have better reporting templates examples of what could be the actual capabilities for reporting. What problems is BigPanda solving and how is that benefiting you? Having all tools in a single place has been ...

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AU

Anonymous User

02/23/21

5 out of 5

"Implementation team has been very helpful in understanding capabilities, requirements and roadmaps"

What do you like best about BigPanda? BigPanda team is very well informed on their capabilities, requirements and LOE for various branches of implementation project. This has helped our teams tremendously in level setting expectations and ensuring timely delivery of this integration for out IT Operations support strategies. What do you dislike about BigPanda? This is more of an enhancement request- it would be great to have a mobile app available for BigPanda. What problems is BigPanda ...

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CE

Caleb E

02/23/21

5 out of 5

"Great Support during Setup"

What do you like best about BigPanda? Support team is super responsive and helpful What do you dislike about BigPanda? Some UI workflows are confusing and hard to navigate What problems is BigPanda solving and how is that benefiting you? A ton of missed workflows in our previous monitoring methodology.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].