BigCommerce Reviews in June 2026: User Ratings, Pros & Cons

Terrible Support & Thieves

After 7 years we are finally moving away from BigCommerce. Safe yourself a painful journey and go anywhere but BigCommerce. Some features have been broken for a year and they keep telling us its not a priority therefore it wont be fixed anytime soon. But you get sucked in and end up paying hundreds of dollars a month for better service only to come find out customers service, tech support and the legal team know they rip you off daily, but just don't care. It must be the worst software ...

Big Commerce. User friendly and great support

What do you like best? The templates are easy to use and have so many apps that can be integrated. In addition customer support makes everything so much better! What do you dislike? I can’t say anything negative about big Commerce. Recommendations to others considering the product: Using Big Commerce for 10+ years with 2 different businesses, I would highly recommend the platform to anyone. The ease of use, the integration of apps and the customer service are all excellent. I built ...

Avoid like the plague

Awful customer service if your looking for an ecommerce solution don't use these they are not a solution they are a problem All the features sound great I agree but once you enter into an agreement with them there terms kick in and there terms are in my opinion borderline illegal and be warned there terms state you can not pursue a claim in court but we will give arbitration handled by a company we choose and represented by a person of our choosing and paid for by usSo your complaint will ...

Simply the best e-commerce platform out…

Simply one of the best e-commerce platforms out there. The customer service is top notch.They get you started in a breeze and professionally. There's plenty of support materials and options to choose from depending on your location and the products you are selling. Great platform.

A professional online selling platform that's not too difficult to use

What do you like best? I like how BigCommerce gives us virtually all of the major tools we need to create a high quality e-commerce experience for our customers. They are on top of all the latest design and technology standards when it comes to legal sales requirements, browser viewing and store functionality trends. There are many templates that give us a solid head start on the design process and ways for us to manage our inventory and sales information with ease. What do you dislike? ...

A professional online selling platform that's not too difficult to use

What do you like best? I like how BigCommerce gives us virtually all of the major tools we need to create a high quality e-commerce experience for our customers. They are on top of all the latest design and technology standards when it comes to legal sales requirements, browser viewing and store functionality trends. There are many templates that give us a solid head start on the design process and ways for us to manage our inventory and sales information with ease. What do you dislike? ...

DO NOT USE

DO NOT USE. Was not informed that I pay for services at the end of receiving the services. Did not use the services. Kindly requested a gesture of good will refund of just £28 for the last bill which was billed after I cancelled and was just repeatedly given a computer says no answer. Absolutely no customer service provided and agent admitted that he did have the ability to offer a gesture of goodwill but was refusing to do so. On the flipside..I used Wix.com for an old website and hasnt ...

The issue size and colors is…

The issue size and colors is complicated to enter.

Causes constant problems for my business

Apps often do not work, which messes up inventory, search engine often does not work, they are not sure when it may be fixed. Addressed it with them, only willing to provide small amount of compensation. They are even aware of the issues.

Opereate an Online Store at Your Comfort

What do you like best? BigCommerce is a highly reputable ecommerce hosting solutionthat satisfies business owners in running a profitable online store. Can be easily handeld by any prospective business owner without much web design skills. Interestingly, it works for both physical and digital products perfectly. Payment integreation is okay, likewise other needed intresting integrations are perfect on BigCommerce. I also appreciate the content management functionalities, and SEO ...