Backblaze Reviews in September 2026: User Ratings, Pros & Cons

Immediate deletion of data after renewal doesn't go through

After 1 year subscription there was an issue running the payment (because yeah new cards get issued all of the time). They literally sent me one email to remind me, then the second email threatened to delete my data. This is ridiculous, in the past I've lost ALL of my data before due to this ridiculous fast escalation tactic. Of course if you try to get in touch with the company about it you just get robo-email. Add to this the fact that it may literally take an entire week just to backup ...

Very poor interface, worse support

No phone support at all not even in the case of trying to do disaster recovery. Interface and processes are *not* intuitive, making the lack of support even more onerous. - process of trying to recover files is a time-consuming nightmare, requiring DAYS - yup, that's right, DAYS.

They lost my data

They lost my data. There was a billing issue with the credit card on file and I did not receive any email warning that the account was in jeopardy. I am fairly certain it wasn't a spam filter issue because I had gotten account related and payment emails from them for previous credit card failures due to re-issued credit cards. The big issue is that they don't archive your data and there is no way to recover it once your account and it's data has been deleted. So whether there's a user or ...

Don't understand the bad reviews

I just came here to leave a review because of yet another positive experience with Backblaze's customer services team and I'm really surprised at the negative reviews. I've only ever had very minor problems with this service, which they have always sorted out for me within 24 hours. The backup works extremely well for my personal needs (less than 1 TB data) and I've been able to download and restore files when needed with no problems. Maybe it is different if you have huge amounts of data ...

IMPORTANT

IMPORTANT: Their software is completely broken. The software says that all files are backed up as of today, but multiple TB can just be missing all together. In my case several drives were just omitted even though they are checked off in the settings. Their support is useless as well - you will only get an automated robot response.

Backblaze is a SCAM a very EXPENSIVE SCAM!!

I would like to take this moment to tell you about Backblaze and the scam of a service!! They offer UNLIMITED cloud backup of all of your data for a monthly fee. On their website it says ..."You can download a free restore of 1 file or all your files anywhere in the world. There is an option to have a 256 GB flash drive ($99) FedEx to you or an external drive up to 8 TB ($189). Access files on iPhone, iPad or Android."Well this is a LIE! You CAN NOT download 1 file because you cannot ...

Easy solution for offsite client backup

What do you like best? Easy to install. I appreciate the ability to manage multiple clients from one admin portal. 10% reseller commission after selling $1000 to clients. What do you dislike? Resetting a Backblaze password for a client requires knowing the client's old password, so there is not a true admin password reset for departed employees. Once a Backblaze license is deleted, there is NO RECOURSE to re-assign it to the client. Even with writing to support. The pop-up ...

Not S3-Compatible

Not S3-Compatible , Existing API is extremely unstable for uploading. Upload fails very frequently and lots of API call to upload a single item.

Not S3-Compatible

Not S3-Compatible , Existing API is extremely unstable for uploading. Upload fails very frequently and lots of API call to upload a single item.

I really wanted to use this solution…

I really wanted to use this solution for backup, but after the trial month the application got stuck and everyday it found more files to upload, going back in progress.That maybe was because the boot drive C: was indexed for backup.I wanted to remove that drive from backup but that is not allowed, even editing the exclusion file (that is a bit complicated to edit properly.My connection was 20~30Mbps upload on Wi-Fi.Every time i started the app, Backblaze started to backup all the smallest ...