Backblaze Reviews in September 2026: User Ratings, Pros & Cons

After An OS change for unrelated…

After An OS change for unrelated reasons, I reinstalled Backblaze or at least tried to. Response from support is usually one reply every 24 hrs, different agents every time, faults not addressed and after 4 weeks I decided no more, they are crap. Worked fine for cirst year or so but when needed, a waste of money. AVOID, use incremental backup, usb discs and a fireproof box.

avoid it by far

Endless obstructions and non-transparent squeezing of money. The endless sequence of actions required to attempt a backup cannot be explained other than as bull**it abuse. Backblaze was co-caused by my transfer to the emergency coronary unit at the hospital, just before Christmas. Have an instinct for self-preservation and avoid it by far.

Too cumbersome to restore, extra fees to get your data

I had a crash and had to restore my OS. I hoped to restore files from Backblaze, but the restore process is tedious, like trying to fill a jug with an eyedropper by selecting individual files, etc. OR they will charge you $99 for a USB drive containing all your data. Why can't I just download my whole database at once?

Backblaze was no help when I needed them either

Mac OS user. Backblaze customer for several years + it had worked fine. At their urging, I added 2 Factor Verification to my account. A few months later, my Mac died. I could not login to my BB account, as the 2FV wasn't working (turns out I had set it up with an old work phone that I no longer had access to; and they ONLY allow 1 phone number), and the backup codes that I had did not work either. So, I have to join the chorus of people saying that Backblaze would not give me my data that ...

900 GB Deleted after 30 Days

I signed up for a two-year plan because I needed to preserve my data in the event of a hard-drive failure, and also because I travel a lot and am away from my main computer for months at a time. I used the system for two years without any trouble and then signed up in May 2020 for another two years. Then I had to leave for three months. During that time, my hard-drive apparently failed and did not connect to their servers. They deleted all 900 GB of my data. So that data is lost forever. So ...

It’s Great Unless You Want Your Backup Preserved

I’ve been using Backblaze for some time now, and my experience was mostly positive. Easy to use, and easy to manage bandwidth issues on uploads. So why 1 star?I am in the process of moving. I did a final backup (local disks and cloud, i.e., Backblaze) powered everything off and sent it off to storage. I won’t be in a new home for some months. I get an email that they had not seen my external drive for 14 days and they will delete my backups if I don’t reconnect. I contact customer support ...

Good software and offers good features.

What do you like best? Installation and configuration was easy. The interface is simple but pleasant, it is easy to use. The support is unlimited and that's great, an excellent quality for the low cost of the product. It is a great advantage that it is always running in the background and that the backups are of good quality. The notifications they give us are very useful, if the backup has not been made on an employee's machine, it shows us a notification and in this way allows us to be ...

It seems to me that it is a fairly inexpensive alternative to create information backups online

What do you like best? It seems to me that it is a fairly inexpensive alternative to create information backups online, with a fairly optimal and efficient operation, in addition the storage capacity that it has in the version is much greater than that offered by other applications that I have previously tried, in As for its interface, the design is quite simple and easy to understand, in fact it is so simple that even my mother who does not know much about technology could use it one ...

Complaints are easy, positive ones take effort

I suppose most people don't write positive reviews but are always quick to call things out when they have a bad experience. However reading a lot of these here, there seems to be some unrealistic expectations and dare I say people who may think they are more IT savvy than perhaps they are. Backblaze works... when used as designed and if you have a decent upload speed to jet your data out then it will work expected. I have a feeling some people here have not realised where the problem exists ...

They refuse to give me access to my own…

They refuse to give me access to my own files. I have been trying to access my account for several months. My computer was hacked earlier this year and my external hard drive was stolen during a move, so Backblaze, my backup storage, has tons of my old files. These are the only copies I have of these files now. There are many irreplaceable files, such as photos, videos, design files, and personal documents, that I cannot get access to and may lose forever. I've been through hell and back ...