What kind of support does Athenahealth EHR offer during setup?

Product Marketing

Athenahealth EHR offers several support options during setup and onboarding to help practices transition to the new system. Their support includes initial training sessions and resources to familiarize your team with the software and its features. During implementation, practices are assigned an implementation specialist who guides them through data migration, configuration settings, and integration with existing systems. This personalized support helps reduce common challenges when switching to a new EHR. Athenahealth also provides onboarding materials, including user guides and frequently asked questions, so staff can learn the software at their own pace. Experiences with support vary. Some users report that while initial training is informative, ongoing support after implementation can lack responsiveness. Establish a clear plan for who to contact and how issues will be managed. Encourage your team to share feedback about training and support, as this helps refine the process. Athenahealth offers structured support during setup, but practices should prepare for the possibility of needing additional resources or follow-up training for a smooth transition.