Atera Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer support with Atera's ticket tracking.
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Starts from $129 / user / month when monthly
Atera Reviews & Ratings
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Spotsaas Editor’s POV
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera pros and cons
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera lets businesses enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera's out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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Showing 41-50 out of 287
PB
Paul B
10/18/23
"Organization made easy"
What do you like best about Atera? It allows the team to label work for tracking so nothing is missed. THe scripts that we have created to fit our needs are invaluable. It also works well as a repository for internal and external to the IT teams KBA's. What do you dislike about Atera? The formatting of KBA's when put into Atera could be better, and from time to time you need to change your view to get tickets to load again. What problems is Atera solving and how is that benefiting ...
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AU
Anonymous User
10/18/23
"Atera has everything you need in a RMM"
What do you like best about Atera? Easy to use and setup. Had Atera working within hours. What do you dislike about Atera? Can not created custom customer reviews when tickets are closed. What problems is Atera solving and how is that benefiting you? Atera is not only our ticketing system but monitors our entire network allowing for proactive support , automating updates, and complete inventory control. Having everything in one platform saves time and money.
BA
benoit A
10/16/23
"Atera nous as changer notre travail, il la améliorer et facilité"
What do you like best about Atera? la supervision et la fluidité ainsi que la gestion des clients What do you dislike about Atera? tout fonctionne parfaitement seul point noir la gestion du calendrier mais il est encore en beta What problems is Atera solving and how is that benefiting you? La supervision nous permet d'etre dans le preventif plutot que le curatif
AU
Anonymous User
09/29/23
"IT Specialist"
What do you like best about Atera? Some of the features available such as reporting, the ability to deploy scripts remotely, access devices remotely through command propmt or file explorer without actually needing to get on the device, network discovery is also helpful. I am still working to learn more about the portal and have yet to uncover even more of its uses. What do you dislike about Atera? I haven't determined anything that I dislike about Atera at the moment. What problems is Atera ...
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WB
Wesley B
09/26/23
"Great Platform for Remote Management and Monitoring"
What do you like best about Atera? The remote management integration with Splashtop has been a lifesaver. It's lightweight and powerful enough for us to get through our daily needs and deployments. It was incredibly easy to get up and running since we are only using this platform for remote management and monitoring. Unfortunately, we aren't using the ticketing system currently, but we do plan on moving towards it. What do you dislike about Atera? There is no option for bulk importing of ...
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AU
Anonymous User
09/25/23
"Competent and Growing It Management Platform"
What do you like best about Atera? I love that I am able to run scripts on devices remotely and in the background. What do you dislike about Atera? I wish there was a bit more customization and organization options in regards to devices. What problems is Atera solving and how is that benefiting you? It allows us to monitor our devices and tickets.
DD
Derek D
09/15/23
"Best Value RMM"
What do you like best about Atera? Great product at a good price. Like the fixed price per technician. I love that fact that they are integrating AI into the system. What do you dislike about Atera? Some of the reports are basic. It would als o be good if the AI script generation was interactive. What problems is Atera solving and how is that benefiting you? Atera helps us keep on top of the patch management for our customers, we can quickly connect to a machine to offer assistance if required.
JS
joseph s
09/12/23
"Atera - RMM for MSPs"
What do you like best about Atera? the pricing model is per techie so makes scaling easy! What do you dislike about Atera? The user interface is graphically pleasing but I'd prefer a more information dense ui. What problems is Atera solving and how is that benefiting you? remote access and monitoring of all our client devices. enabling proactive support and even automation of support tickets - productivity has increased due the to switfness of the automation options.
AU
Anonymous User
09/11/23
"Very attentive and responsive group"
What do you like best about Atera? Atera is very cutting edge. One of most important things I have experienced is the way the team always has our meetings organized. They keep things on track, have answers to the majority of our questions. And we still have time to get to to know things about business on both ends,all while keeping in our allotted time frames. Thanks Atera What do you dislike about Atera? I am still waiting for the ball to drop. Our requests have been recognized in a timely ...
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AU
Anonymous User
09/08/23
"Très bon produit"
What do you like best about Atera? L'interface est trés intuitive, il est facile de prendre an main cette solution. De plus la FAQ est vraiment trés bien faite et le support trés réactif. L'outil de ticketing nous aide beaucoup au quotidien et nous avons pu dévolloper une offre autour du monitoring. What do you dislike about Atera? C'est un peu long en chargement. L'outil reste perfectible, notaement sur les intégrations ou nous souhaiterions pouvoir ne pas quitter l'environement ATERA ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].