Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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AU
Anonymous User
08/23/23
"très bon CRM complet"
What do you like best about Atera? bonjour, sur ATERA j'ai tout aimé : interface, couleurs, options, rapports, gestion des équipements, l'accès à distance via splashtop, les mises à jour des machines, le paramétrages des patch, même la sécurité : 2MFA, la gestion des filtres What do you dislike about Atera? rien. tout semble bien fonctionner. aucune anomalie pour l'instant, la seule fois ou ça a mal fonctionner, c'était une erreur globale por tout le monde.donc ça ira. What problems is ...
Read more
AU
Anonymous User
08/23/23
"très bon CRM complet"
What do you like best about Atera? bonjour, sur ATERA j'ai tout aimé : interface, couleurs, options, rapports, gestion des équipements, l'accès à distance via splashtop, les mises à jour des machines, le paramétrages des patch, même la sécurité : 2MFA, la gestion des filtres What do you dislike about Atera? rien. tout semble bien fonctionner. aucune anomalie pour l'instant, la seule fois ou ça a mal fonctionner, c'était une erreur globale por tout le monde.donc ça ira. What problems is ...
Read more
AU
Anonymous User
08/22/23
"a very good application, to manage clients and users"
What do you like best about Atera? I was looking for an all in one appliwation to manage support clients, user, materiels, and finance, also automatic reports each months, ATERA is perfect to do this. What do you dislike about Atera? sometimes it works slowly, and we have disconnections time to time, but in general, it is ok. it does the work. all is fine. if I can have a liste of allll materiels with a zone to seach it will be perfect. What problems is Atera solving and how is that ...
Read more
AU
Anonymous User
08/22/23
"très belle application web, digne d'un CRM complet"
What do you like best about Atera? Tout est fonctionnel, la gestion des tickets, le contact client, la gestion des ordinateurs, et les accès admin/ ADV/ technicien, les droits, et aussi mais surtout les rapport, et le control à distance. sans parler des statistiques et les présentations des chiffres. What do you dislike about Atera? on aurait bien aimé avoir un accès plus rapide, car lors de la génration des rapports, on peut attendre quelques minutes quand même. et on a besoin de regénérer ...
Read more
MC
Michael C
08/22/23
"Review of Atera RMM for AlixaRx"
What do you like best about Atera? It is great for managing our 500 user devices, managing our internal employee support tickets, and keeping our IT team efficient and responsive. We've looked at other products and they were not as secure and more expensive in practice. What do you dislike about Atera? Honestly, I see no downsides to the usage of Atera in our organization. It is a great prduct at a veyr reasonable price for the features provided. What problems is Atera solving and how is ...
Read more
AU
Anonymous User
08/22/23
"très belle application web, digne d'un CRM complet"
What do you like best about Atera? Tout est fonctionnel, la gestion des tickets, le contact client, la gestion des ordinateurs, et les accès admin/ ADV/ technicien, les droits, et aussi mais surtout les rapport, et le control à distance. sans parler des statistiques et les présentations des chiffres. What do you dislike about Atera? on aurait bien aimé avoir un accès plus rapide, car lors de la génration des rapports, on peut attendre quelques minutes quand même. et on a besoin de regénérer ...
Read more
AU
Anonymous User
08/22/23
"a very good application, to manage clients and users"
What do you like best about Atera? I was looking for an all in one appliwation to manage support clients, user, materiels, and finance, also automatic reports each months, ATERA is perfect to do this. What do you dislike about Atera? sometimes it works slowly, and we have disconnections time to time, but in general, it is ok. it does the work. all is fine. if I can have a liste of allll materiels with a zone to seach it will be perfect. What problems is Atera solving and how is that ...
Read more
MC
Michael C
08/22/23
"Review of Atera RMM for AlixaRx"
What do you like best about Atera? It is great for managing our 500 user devices, managing our internal employee support tickets, and keeping our IT team efficient and responsive. We've looked at other products and they were not as secure and more expensive in practice. What do you dislike about Atera? Honestly, I see no downsides to the usage of Atera in our organization. It is a great prduct at a veyr reasonable price for the features provided. What problems is Atera solving and how is ...
Read more
SN
Steve N
08/21/23
"solid product with great support"
What do you like best about Atera? The product just works. We haven't had any major issues, mostly minor how do I do this type of stuff. I also like that I pay by technician not by device. What do you dislike about Atera? I haven't found anything yet, and this is the second place that I have implemented it. What problems is Atera solving and how is that benefiting you? Patch management. Prior to impementing Atera, we were lucky if we even thought we knew that our devices are getting ...
Read more
SN
Steve N
08/21/23
"solid product with great support"
What do you like best about Atera? The product just works. We haven't had any major issues, mostly minor how do I do this type of stuff. I also like that I pay by technician not by device. What do you dislike about Atera? I haven't found anything yet, and this is the second place that I have implemented it. What problems is Atera solving and how is that benefiting you? Patch management. Prior to impementing Atera, we were lucky if we even thought we knew that our devices are getting ...
Read more
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