Atera Reviews in July 2026: User Ratings, Pros & Cons

"Très bon produit"

What do you like best about Atera? L'interface est trés intuitive, il est facile de prendre an main cette solution. De plus la FAQ est vraiment trés bien faite et le support trés réactif. L'outil de ticketing nous aide beaucoup au quotidien et nous avons pu dévolloper une offre autour du monitoring. What do you dislike about Atera? C'est un peu long en chargement. L'outil reste perfectible, notaement sur les intégrations ou nous souhaiterions pouvoir ne pas quitter l'environement ATERA ...

"Excellent value for MSPs"

What do you like best about Atera? The cost is a big plus, but I do like how it has a full set of features and seems to be implementing new features at a regular pace. The new AI additions as well the community site have been a big plus. I have already used the tools to write scripts that I would not have been able to do before as I have limited scripting capability. What do you dislike about Atera? What I previously had here was resolved (nice work on listening ot feedback!) - Now I'd say ...

"Great tool for computer management and support"

What do you like best about Atera? The ease to remotely get into client computers and support them. Having Anydesk built-in makes it so easy to accomplish this. Not relying on the end user to know how to start up a remote session or join a screen share alleviates a lot of headaches when trying to see their screen while they are logged in. Also the ability to distribute software or assign policies is really time saving. What do you dislike about Atera? I will there was more control on SMTP ...

"Fits our needs perfectly, with room to grow."

What do you like best about Atera? Implementation of Atera was extremely intuitive. I easily setup our environment well before the trial was over, leaving plenty of time to get comfortable with all of the features of the product. Out of the box it hit all of the requirements we were looking to address and also provides functionality beyond what we need. Using the product is very intuitive for day to day operations as well. We are using the Master license for IT departments to manage our ...

"Great tool for computer management and support"

What do you like best about Atera? The ease to remotely get into client computers and support them. Having Anydesk built-in makes it so easy to accomplish this. Not relying on the end user to know how to start up a remote session or join a screen share alleviates a lot of headaches when trying to see their screen while they are logged in. Also the ability to distribute software or assign policies is really time saving. What do you dislike about Atera? I will there was more control on SMTP ...

"Fits our needs perfectly, with room to grow."

What do you like best about Atera? Implementation of Atera was extremely intuitive. I easily setup our environment well before the trial was over, leaving plenty of time to get comfortable with all of the features of the product. Out of the box it hit all of the requirements we were looking to address and also provides functionality beyond what we need. Using the product is very intuitive for day to day operations as well. We are using the Master license for IT departments to manage our ...

"Atera covers both RMM and ticketing for us very well"

What do you like best about Atera? We use Atera as our RMM, remote solution, and for our trouble ticketing. With the scripting and the RMM features, we are able to take care of our client's support and needs. What do you dislike about Atera? We haven't found any issues so far with Atera that we didn't like or find a solution for with the support being a chat away. There are some integrations that I would like to see with out other tools but those are on the list to get done so we just have ...

"Excellent value for MSPs"

What do you like best about Atera? The cost is a big plus, but I do like how it has a full set of features and seems to be implementing new features at a regular pace. The new AI additions as well the community site have been a big plus. I have already used the tools to write scripts that I would not have been able to do before as I have limited scripting capability. What do you dislike about Atera? What I previously had here was resolved (nice work on listening ot feedback!) - Now I'd say ...

Atera is a cloud-based IT management…

Atera is a cloud-based IT management platform that offers remote monitoring and management, helpdesk, and automation tools for managed service providers. I have been using Atera for over a year and I am very satisfied with its features and performance. Atera allows me to monitor and manage multiple clients from a single dashboard, as well as automate tasks such as patching, backup, and reporting. Atera also has a built-in helpdesk system that integrates with email and chat, making it easy ...

Atera is a cloud-based IT management…

Atera is a cloud-based IT management platform that offers remote monitoring and management, helpdesk, and automation tools for managed service providers. I have been using Atera for over a year and I am very satisfied with its features and performance. Atera allows me to monitor and manage multiple clients from a single dashboard, as well as automate tasks such as patching, backup, and reporting. Atera also has a built-in helpdesk system that integrates with email and chat, making it easy ...